Lead Housekeeping Supervisor

AccorHotel•Austin, TX

19h•Onsite

About The Position

The Lead Housekeeping Supervisor supports the day-to-day operation of the housekeeping department at Fairmont Austin, a luxury hotel with 1,048 guestrooms and suites and more than 140,000 square feet of meeting and event space. Reporting to Housekeeping Leadership, this role helps maintain service, cleanliness, safety, and sanitation standards while supporting Housekeeping Supervisors, Inspectors, and Colleagues. The position also serves as a departmental point of contact in the absence of senior Housekeeping Leadership, within assigned authority. The role requires previous housekeeping experience and at least one year of supervisory or managerial experience in a hotel housekeeping environment. A high school diploma or equivalent is preferred. Work includes standing and walking throughout the shift, with occasional lifting and carrying of up to 30 pounds and other physical activities.

Requirements

Previous housekeeping experience.
At least one year of experience in a supervisor or manager capacity in a hotel housekeeping environment.
High school diploma or equivalent preferred.
Excellent communication and organizational skills.
Strong interpersonal and problem-solving abilities.
Highly responsible and reliable.
Ability to work cohesively as part of a team.
Ability to focus attention on guest needs while remaining calm and courteous.
Ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities.
Ability to stand and walk throughout the shift.
Ability to occasionally lift and carry up to 30 pounds.
Ability to occasionally kneel, push, pull, lift, and ascend or descend ladders, stairs, and ramps.

Nice To Haves

Computer literacy in Microsoft Windows applications preferred.
University or college degree in a related discipline is an asset.

Responsibilities

Consistently provide professional, friendly, and engaging service.
Assist Housekeeping Leadership with daily departmental operations and help ensure service and cleanliness standards are followed.
Provide daily direction and support to Housekeeping Supervisors, Inspectors, and Colleagues.
Assist with room assignments, staffing adjustments, inspections, and operational priorities based on occupancy and business needs.
Monitor guest rooms and public areas to ensure cleanliness and presentation standards are maintained.
Address guest concerns promptly and professionally, escalating them to Housekeeping Leadership when appropriate and notifying other departments as required.
Assist with colleague coaching, training, and performance follow-up in accordance with departmental standards.
Support onboarding and training of new Housekeeping Colleagues.
Assist with daily briefings and departmental meetings as directed by Housekeeping Leadership.
Help monitor supplies, linen, equipment, and operational needs, and communicate concerns to management.
Support productivity and departmental expense control through effective daily operations.
Communicate with Front Office, Engineering, Laundry, and other departments to support efficient hotel operations.
Follow and reinforce departmental policies and procedures.
Identify and report maintenance needs and follow up as appropriate.
Ensure Housekeeping Colleagues follow safety and sanitation policies.
Serve as a departmental point of contact in the absence of senior Housekeeping Leadership, within assigned authority.
Perform other duties as assigned.

Benefits

Paid time off.
Medical insurance.
Dental insurance.
Vision insurance.
401(k).
Complimentary shift meal.
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through the company's Academies.
Educational assistance for further development.
Opportunity to develop talent and grow within the property and across the world.