HOT199 Housekeeping Supervisor

Shamin Hotels Master•Glen Allen, VA

About The Position

The Housekeeping Supervisor ensures hotel cleanliness standards are met by assigning tasks, inspecting work, and training associates to handle customer requests. The role oversees room and cleaning assignments, provides feedback to room attendants, and ensures associates have appropriate supplies, equipment, uniforms, and personal protective equipment. The supervisor also performs housekeeping duties and helps maintain the cleanliness of hotel interiors and exterior areas.

Requirements

High school diploma, GED certification, or equivalent experience preferred.
Basic reading, writing, and math skills.
Reliable transportation to and from work.
Customer service skills.
Prioritization and time-management skills.
Strong attention to detail.
Teamwork, ownership, willingness to learn, and a positive, service-oriented approach.

Responsibilities

Schedule room and cleaning assignments to ensure proper coverage.
Inspect assigned rooms and public areas to confirm furnishings, equipment, and linens are clean and in good repair.
Provide objective feedback to room attendants to improve efficiency and quality.
Ensure associates have proper supplies, equipment, uniforms, nametags, and designated PPE.
Train associates on safety standards and consistently enforce those standards.
Address unsafe behaviors and complete accident investigations, taking steps to prevent future accidents.
Perform housekeeping duties, including making beds, vacuuming, and cleaning.
Verify and update the status of discrepant rooms throughout the shift.
Perform opening and closing shift duties.
Move heavy furniture.
Notify the maintenance department of necessary repairs.
Monitor cleanliness of the hotel, including the parking lot and exterior entrances.
Work nights, weekends, and holidays as needed.
Perform other duties as assigned.