Housekeeping Supervisor

Lodging Dynamics•Buena Park, CA

About The Position

Under general direction, the Housekeeping Supervisor supports the Housekeeping Manager in overseeing the daily operations of the Housekeeping department. The role ensures guest rooms, public spaces, and back-of-house areas are clean, organized, and well maintained, and that cleanliness and service standards consistently meet brand and Company expectations. The Supervisor coordinates department activities, assigns and reviews work, supports team training and performance, maintains records and inventory, and helps ensure regulatory and company safety compliance. The position may also perform cleaning duties during peak periods or staffing shortages. No travel is required.

Requirements

High school diploma or equivalent.
At least one year of experience in hotel housekeeping or a similar industry.
Ability to understand and follow oral and written directions and communicate effectively in English with internal and external customers.
Proficiency in time management and the ability to organize and manage multiple priorities.
Ability to recognize emergency situations and take appropriate action.
Emotional intelligence and interpersonal skills to build effective working relationships with team members at all levels.
Ability to build and motivate a team, foster collaboration, and inspire high performance.
Analytical and problem-solving skills, with a strong focus on accuracy and precision.
Ability to work scheduled shifts, follow timekeeping policies, and comply with applicable labor regulations, including meal and rest break requirements.
Ability to work effectively with frequent interruptions or distractions and communicate appropriately with management and external stakeholders.
Ability to listen, understand, and resolve concerns raised by management, team members, and customers.
Interpersonal skills for coaching, counseling, and mentoring.
Knowledge of industry trends, best practices, regulations, and the current industry landscape.
Ability to engage diplomatically with third-party operators and owners and help resolve issues in response to partner feedback.
Basic math skills.
Basic knowledge of Google Docs or Microsoft Word and Google Sheets or Microsoft Excel; proficiency in Gmail or Microsoft Outlook.
Ability to adapt to changing work environments and customer requirements and maintain a positive, professional working environment.
Ability to foster a culture of excellence and work effectively in a culturally diverse environment while supporting diversity and inclusion.
Ability to perform the listed physical activities, including climbing, balancing, stooping, kneeling, crouching, crawling, reaching, prolonged standing and walking, pushing, pulling, lifting, grasping, and repetitive hand and finger motions.
Ability to perform duties requiring close, distance, color, and peripheral vision, depth perception, and focus adjustment.
Ability to perform medium work involving constant walking or standing, regular lifting or moving of items up to 25 pounds, and occasional lifting or moving of objects up to 50 pounds; the role may involve frequent bending, reaching, or carrying.
Ability to work in an environment with exposure to toxic or caustic chemicals that could affect the respiratory system or skin.

Responsibilities

Supervise daily Housekeeping operations, including guest rooms, public areas, and laundry.
Assign daily tasks, room lists, and keys to team members; ensure assignments are completed to standard and on time.
Inspect guest rooms, hallways, and public areas for cleanliness, maintenance, and overall condition; promptly follow up on deficiencies.
Support and assist with training new team members in cleaning techniques, chemical use, and brand standards.
Monitor linen and cleaning supply inventory and report shortages or reordering needs to the Housekeeping Manager.
Respond professionally to guest requests and service recovery opportunities.
Coordinate with Maintenance to report and track room or equipment repairs.
Maintain accurate records of room status, cleaning schedules, and inspection reports.
Assist in developing efficient cleaning schedules and ensure adherence to time standards.
Uphold health, safety, and sanitation standards and monitor compliance with OSHA and company procedures.
Support Lost & Found tracking procedures and guest item handling.
Coach team members on performance, attendance, and service excellence; report concerns to management.
Perform cleaning duties as needed during peak periods or staffing shortages.
Maintain attendance, professional appearance, appropriate uniform or attire, and open communication with team members and management.
Attend and participate in team meetings.
Follow established safety and emergency procedures, including applicable Company, federal, and state regulations and guidelines.
Complete required Company training and compliance courses and adhere to Company policies and procedures.
Establish team objectives and goals; assign, monitor, and review work; and evaluate direct reports' performance.
Recruit and interview, orient, and train team members.
Assess risks and establish systems and procedures to protect organizational assets.
Ensure compliance with safety regulations and accurate, efficient inventory management.
Analyze and resolve issues, establish work methods, support regulatory compliance, and maintain productivity.
Perform other related duties and responsibilities as assigned.