Housekeeping Supervisor

HM Alpha Hotels & Resorts • Indianapolis, IN

5d

About The Position

The Housekeeping Supervisor oversees and coordinates daily cleaning operations to ensure guest rooms and public areas meet the hotel’s cleanliness and quality standards. The role contributes to guest satisfaction, operational efficiency, and the overall presentation of the property. The supervisor assigns work to Room Attendants, trains housekeeping staff, and may assist with cleaning tasks. They maintain room occupancy records, coordinate room status with relevant departments, address housekeeping-related guest complaints, prepare supply and furniture requisitions, inspect furnishings and flooring, manage linen and supply inventory, support budget control, record inspection results, and ensure compliance with key control procedures. The supervisor also greets guests professionally and performs other duties as assigned by leadership.

This is an hourly position paying $18 an hour. Successful completion of a background check is required before employment.

Requirements

• Minimum of 2–3 years of housekeeping experience in a commercial environment.
• Experience supervising or training housekeeping staff.
• Familiarity with inventory management, room inspections, and guest service protocols.
• Strong leadership and team management skills.
• Attention to detail and commitment to cleanliness standards.
• Excellent organizational and time-management abilities.
• Ability to resolve issues efficiently and professionally.
• Strong communication skills to coordinate across departments and with guests.
• Successful completion of a background check prior to employment.

Nice To Haves

• High School Diploma or equivalent preferred.
• Additional training or certification in hospitality or housekeeping operations is a plus.

Responsibilities

• Assign work to Room Attendants and train staff in housekeeping duties; assist with cleaning tasks as needed.
• Maintain accurate room occupancy records and communicate status to relevant departments.
• Address and resolve guest complaints related to housekeeping services or equipment.
• Prepare requisitions for room supplies, furniture renovation, or replacements.
• Inspect carpets, drapes, and furniture for stains, damage, or wear, and report findings.
• Check and manage linen and supply inventories to ensure adequate stock.
• Support budget control by supervising employees’ use of linen, supplies, and equipment.
• Record inspection results and notify cleaning staff of deficiencies.
• Ensure adherence to key control policies and procedures.
• Greet guests warmly and professionally.
• Perform other duties as assigned by leadership.

Benefits

• Medical, dental, and vision insurance; HSA available.
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee discounts.
• Paid vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED