Housekeeping Supervisor - Portland Sheraton at Sable Oaks

Hotel•South Portland, ME

4d•Onsite

About The Position

The Housekeeping Supervisor at the Sheraton at Sable Oaks is responsible for organizing associate shifts, training and motivating the housekeeping team, and inspecting guestrooms and public spaces in accordance with company and brand standards. The role supports the Executive Housekeeper and hotel leadership, helps maintain property cleanliness, safety, security, product quality, and service, and works to improve guest satisfaction. Colwen Hotels is a hospitality group with 49 hotels across 9 states and offers associates career advancement opportunities.

Requirements

Prior related work experience; hotel experience preferred.
Strong interpersonal and communication skills.
Strong supervisory and leadership skills.
Excellent time-management and organizational skills.
Proficient in English.
Ability to learn new computer software programs and operate the property management system.
Familiarity with common computer software programs.
Willingness to work a 7-day rotational schedule, including weekends and holidays.

Nice To Haves

Specific brand knowledge.
Bilingual ability.
Hotel experience.

Responsibilities

Tour and inspect rooms daily and monitor property cleanliness, safety, security, product quality, and service.
Provide support to the Executive Housekeeper and hotel leadership.
Work to continuously improve guest satisfaction scores.
Conduct self-audits to improve performance and cleanliness.
Verify the number of associates in relation to the number of rooms and monitor productivity.
Assign specific responsibilities to associates.
Identify vacant rooms to be cleaned first on boards.
Check vacant ready rooms to verify their actual status.
Record performance checks as guests check out throughout the day.
Check rooms for arriving VIPs.
Ensure housekeeping associates have adequate supplies and that carts are neatly packed and organized.
Report unserviceable rooms to the General Manager or Executive Housekeeper.
Assist housekeeping associates with duties as needed.
Assist with cleaning public spaces as needed.
Perform other duties as assigned.