Hotel Night Auditor Jobs

About The Position

Requirements

• High school diploma, G.E.D., or equivalent.
• Experience in all aspects of customer service and people management.
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
• Strong working knowledge of accounting practices and principles.
• Ability to analyze and interpret client needs and offer appropriate options, solutions, and resolutions.
• Exceptional conflict-resolution, negotiation, and objection-handling skills.
• Ability to respond quickly in a dynamic and changing environment.
• Ability to build and maintain lasting relationships with corporate departments, key business partners, and customers.
• Knowledge of cost analysis, fiscal management, and budgeting techniques.
• Effective verbal and written communication skills.
• Excellent customer relations skills.
• Time-management skills.
• Adaptability and ability to handle multiple priorities under pressure.
• Eagerness and focus on exceeding guest expectations.
• Must be legally entitled to work in the United States.

Nice To Haves

• Fluency in English and Spanish is preferred.
• Completion of a two-year apprenticeship program or a college program in front desk operations or hotel management is preferred.

Responsibilities

• Conduct the nightly audit and balance and consolidate departmental ledger accounts.
• Prepare hotel operating reports.
• Maintain an inventory of vacancies, reservations, and room assignments.
• Register arriving guests and assign rooms.
• Answer enquiries about hotel services and registration in person, by telephone, and by letter; provide information about community services and respond to guest complaints.
• Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
• Present statements of charges to departing guests and receive payment.
• Post all daily room and outstanding charges.
• Take over from the evening cashier, checking and accepting the float and takings.
• Accept revenue and floats from restaurant cashiers and ensure they are securely locked away.
• Accept and securely store keys from various departments.
• Prepare credit-card and charge-card summaries and post them to DAB's account.
• Support hotel security.
• Maintain a high standard of personal hygiene and appearance.

Benefits

• Free parking.
• Discounted hotel stays and family-and-friends rates.
• Ongoing employee events, incentives, and recognition.
• Growth opportunities and career advancement.
• Dedicated training program.
• Employee Assistance Program with free mental health support and legal and financial counselling.
• Referral reward for referring a friend or family member.
• Preferred rates for Dallas Stars NHL games.
• Group life insurance.
• Extended health, dental, and vision care.
• Complimentary stays.
• Milestone rewards.