Night Auditor Supervisor (Hotel)

DoubleTree•Miami, FL

1d•Onsite

About The Position

The Night Auditor Supervisor supports the front office leadership team and provides attentive, courteous, and efficient service to guests before arrival and throughout their stay, while helping maximize room revenue and occupancy. This is an hourly, non-exempt, fully onsite position at the DoubleTree by Hilton Miami Airport Convention Center. The position reports to the Front Office Manager.

Requirements

High school diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or related field required.
Valid driver’s license for the applicable state.
Ability to stand for the entire shift.
Ability to lift, carry, push, pull, or otherwise move objects weighing up to 20 pounds occasionally and/or up to 10 pounds frequently or constantly.
Ability to communicate information and ideas clearly.
Ability to quickly and accurately evaluate and select among alternative courses of action.
Ability to multitask, show initiative, anticipate needs, and routinely meet deadlines.
Effectiveness in anticipating, preventing, identifying, and resolving workplace problems.
Ability to assimilate information and data from disparate sources and adapt it to the needs of a situation.
Ability to listen to, understand, and clarify concerns raised by coworkers and guests.
Ability to work with and understand financial information and data and perform basic arithmetic functions.

Nice To Haves

College coursework in a related field is helpful.
Previous supervisory responsibility is preferred.

Responsibilities

Provide friendly, service-oriented assistance to guests and employees, maintaining a warm and professional demeanor.
Maintain regular attendance and comply with company standards, hotel regulations, uniform requirements, and grooming standards.
Take room reservations, collect necessary information, and follow rate-quoting procedures.
Monitor VIP and special guest requests; review the Front Office log and Trace File daily.
Operate relevant Front Desk computer systems and ensure timely, professional logging and delivery of messages, packages, and mail.
Stay informed about rates, packages, promotions, in-house groups, and closed-out or restricted dates.
Follow and enforce hotel credit policies.
Complete and verify bucket checks, room-rate reports, and housekeeping reports, ensuring they are accurately filed.
Maintain proper operation of the P.B.X. console and applicable standards.
Maintain effective communication and teamwork with hotel employees and departments.
Assist the AFM in ensuring employees meet service standards, including phone answering, guest callbacks, and maintaining the guest request log.
Know and assist with emergency procedures as required.
Oversee guest check-in and check-out to ensure service is friendly, efficient, and courteous.
Complete and verify all tasks on the shift checklist in a timely and efficient manner.
Maintain responsibility for the issued house bank.
Perform all duties of a Guest Services Agent.
Run room-status reports promptly and relay relevant information to affected departments and individuals.
Monitor key control to maintain hotel security.
Help maximize room revenue through Rooms Merchandising.
Respond to guest inquiries promptly and professionally.
Participate in departmental meetings, planning, and execution.
Help maintain productivity at or above budgeted standards.
Assist with regular training and cross-training of new and current employees.
Attend meetings and training as required by management.