Hotel Night Auditor

Kinseth Hospitality Companies•Coralville, IA

About The Position

Provides customer service to hotel guests while performing front desk and overnight audit duties. The role acts as the hotel manager on duty during the night shift, completes daily accounting and audit procedures, supports guest safety and satisfaction, and maintains communication between shifts. The employee must work alone and stay awake and alert throughout the night. Depending on the business unit, the role may also include washing, folding, and storing laundry.

Requirements

Ability to stay awake and alert while working alone throughout the night.
Ability to meet the role’s physical demands, including regularly standing, handling objects, and communicating; frequently walking and reaching; occasionally sitting, climbing or balancing, stooping, kneeling, crouching, crawling, or smelling; and occasionally lifting or moving up to 50 pounds.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Maintain a professional image and report to work as scheduled.

Responsibilities

Greet and register guests; suggestively sell rooms, issue keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as the hotel manager on duty and follow established procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance-deposit accounts; reset the system for the next business day.
Complete daily night-audit procedures and ensure information is accurately, promptly, and properly entered, posted, and balanced.
Enter information and print night-audit reports according to established guidelines.
Protect guest safety by following security procedures, including fire and tornado procedures, key security, and guest privacy requirements.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer questions about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Calculate bills, collect payments, make change, and make deposits according to cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external calls using prescribed procedures and an articulate, friendly manner.
Post charges such as room, food, liquor, and telephone charges to the ledger.
Place guests’ valuables in the hotel safe or safe-deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry when required by the business unit.
Follow company handbook, front desk manual, and property-specific policies and standards, including dress, safety, and performance requirements; maintain a professional image and report to work as scheduled.
Follow safety precautions to avoid injuries.