Hotel Night Auditor

McKibbon Hospitality•Wildwood, MO

About The Position

The Hotel Night Auditor is the primary point of contact for guests during overnight hours. The role requires a welcoming, people-oriented approach and efficient communication while addressing guest needs and supporting a positive guest experience. The Night Auditor handles front desk and guest service activities, maintains knowledge of hotel operations and services, communicates information across departments and shifts, and works independently overnight. Shifts may vary by hotel: 10 p.m.–6 a.m. or 11 p.m.–7 a.m. McKibbon Hospitality offers competitive compensation, a supportive work environment, and opportunities for professional development and advancement.

Requirements

Previous experience as a front desk agent or in a similar role to work the night shift.
High school diploma or equivalent vocational training certificate.
Proficiency with computers.
Basic math skills.
Ability to provide excellent customer service and maintain a consistent professional demeanor.
Ability to work independently overnight without supervision.
Ability to input and access information in a property management system and/or point-of-sale system.
Strong verbal and written communication skills.
Commitment to McKibbon's Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.

Nice To Haves

Experience working at a hotel establishment.

Responsibilities

Anticipate guest needs, respond promptly, and acknowledge guests in a timely manner.
Maintain positive guest relations and resolve complaints to ensure guest satisfaction.
Maintain current knowledge of hotel features and services, operating hours, room rates, packages and promotions, daily house count, expected arrivals and departures, and scheduled group activities.
Process guest check-ins and verify registration information with guests.
Restock, organize, and process purchases from the lobby guest store.
Professionally and empathetically manage overbooked or walked guests.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments and personnel.
Document and communicate shift updates to the following shift team members and managers.
Resolve discrepancies in the room status report with housekeeping.
Train in and learn Food and Beverage operations to provide coverage as needed.
Keep the front desk and other workstations clean, tidy, organized, and stocked with necessary supplies.
Keep guest computer areas stocked with paper, pens, and other required items.

Benefits

Competitive compensation and incentives, which vary by position.
Comprehensive medical, dental, and vision benefits for full-time associates.
Life insurance.
Pet insurance.
Short- and long-term disability coverage.
Paid time off and holidays for full-time associates.
Tuition assistance for full-time associates.
401(k) savings plan with 50% matching up to 10% of compensation.
Associate referral program.
Brand and company training classes, workshops, and conferences for career growth and development; availability varies by position.
Fundraising matching funds program.
Team volunteer opportunities.
24/7 chaplain services.
Exclusive hotel rate discounts.