Hotel Night Auditor

DelMonte Hotel Group • Cleveland, OH

5d

About The Position

DelMonte Hotel Group is seeking an experienced and driven Night Auditor/Overnight Front Desk Clerk to provide guest services and help ensure a positive experience for guests and colleagues. The role performs front desk, overnight auditing, reporting, and general hotel support duties. Depending on the property, responsibilities may also include operating a hotel shuttle, laundry, and continental breakfast setup.

Requirements

• Related experience of 1 to 3 months, a high school diploma or GED, or an equivalent combination of education and experience.
• Solid organizational, time-management, and prioritization skills.
• Exceptional customer service skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and administrative skills.
• Availability to work an overnight schedule.
• Valid driver's license from the state of residence with no major violations.
• Strong work ethic, self-motivation, and excellent communication skills.

Responsibilities

• Greet and register guests, assign rooms, answer the telephone, and make or confirm reservations.
• Post guest charges, calculate bills, collect payments, make change, and process credit card transactions.
• Monitor room availability, block rooms, and program wake-up calls.
• Handle guest mail and messages and provide information about hotel services, hours, and the local area.
• Open and close shifts and make cash drops as necessary.
• Maintain market stock and the coffee area as needed.
• Finalize transactions completed during the day and prepare and print folios for departing guests.
• Create, print, file, and transmit required reports; compile daily sales figures and complete daily reports.
• Complete end-of-month procedures, ensure the hotel PMS system balances with the reservations system, and correct discrepancies.
• Help maintain the cleanliness of the lobby, front entrance, and surrounding areas.
• Check lobby fixtures, equipment, and conditions for proper operation, settings, and maintenance, and report deficiencies.
• Schedule shuttle runs and safely transport guests using the hotel shuttle vehicle at applicable properties.
• Perform laundry duties and set up continental breakfast at applicable Fairfield Inn properties.

Benefits

• Comprehensive benefit packages for full-time positions.
• Hotel room discounts at company locations around the globe.
• Discounts on food and beverages.
• Professional development and advancement opportunities.
• Competitive compensation; the stated range is $15.25–$15.50.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED