Hotel Night Auditor

DelMonte Hotel Group•Cleveland, OH

6d•$15 - $16

About The Position

The Night Auditor/Overnight Front Desk Clerk performs guest-service activities and overnight front-desk and auditing duties to provide a high level of service to guests. Responsibilities include handling check-ins, reservations, guest inquiries, payments, daily financial closeout and reporting, and assisting with upkeep of the lobby and other hotel areas. At certain properties, the role may also include shuttle transportation, laundry, and continental breakfast setup.

Requirements

1 to 3 months of related experience, a high school diploma or GED, or an equivalent combination of education and experience.
Solid organizational, time-management, and prioritization skills.
Exceptional customer service skills.
Ability to multitask in a fast-paced environment.
Basic computer and administrative skills.
Availability to work an overnight schedule.
Valid driver's license from the state of residence with no major violations.
Strong work ethic and self-motivation.
Excellent communication skills.

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone calls.
Post guest charges, compute bills, collect payments, and make change.
Make and confirm reservations; monitor room availability and block rooms.
Program wake-up calls and handle guest mail and messages.
Open and close shifts, making cash drops as necessary.
Maintain market stock and the coffee area as needed.
Finalize transactions completed during the day and process credit card transactions.
Prepare and print folios for departing guests.
Create, print, file, and transmit required reports.
Compile daily sales figures and complete daily reports.
Complete end-of-month procedures.
Ensure the hotel PMS system is balanced with the reservations system and correct discrepancies.
Provide information about hotel hours and available services, as well as directions and information about the local area.
Assist in maintaining the cleanliness of the lobby, front entrance, and surrounding areas.
Check lobby fixtures, equipment, and conditions for proper operation and report deficiencies.
Schedule guest shuttle runs at hotels with shuttle service.
Provide safe guest transportation using the hotel shuttle vehicle at select-service properties.
Perform laundry duties as needed at Fairfield Inn properties.
Set up continental breakfast at Fairfield Inn properties.