Hotel Night Auditor

McKibbon Hospitality•Jacksonville Beach, FL

About The Position

The Hotel Night Auditor is the primary associate interacting with guests during overnight hours. The role requires a welcoming, efficient, and professional approach, with responsibility for addressing guest needs and maintaining positive guest relations. The position also supports front desk operations, guest check-ins, overnight hotel processes, and communication between shifts and departments. Shifts may vary by hotel: 10 p.m.–6 a.m. or 11 p.m.–7 a.m. The role may also provide coverage for Food and Beverage operations as needed.

Requirements

Previous experience as a front desk agent or in a similar role to work the night shift.
High school diploma or equivalent vocational training certificate.
Proficiency with computers.
Basic math skills.
Ability to provide excellent customer service and maintain a consistent professional demeanor.
Ability to work independently during an overnight shift without supervision.
Ability to input and access information in a property management system and/or point-of-sale system.
Strong verbal and written communication skills.
Ability to embrace the McKibbon Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, and Make a Lasting Impression.

Nice To Haves

Experience working at a hotel establishment is highly desired.

Responsibilities

Anticipate guests’ needs, respond promptly, and acknowledge guests in a timely manner.
Maintain positive guest relations and resolve complaints to ensure guest satisfaction.
Maintain knowledge of hotel features and services, operating hours, room rates, packages and promotions, house count, expected arrivals and departures, and scheduled group activities.
Process guest check-ins and verify registration information with guests.
Restock, organize, and process purchases from the lobby guest store.
Anticipate, manage, and process overbooked or walked guests professionally and empathetically.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments and personnel.
Document and communicate shift updates to the following shift’s team members and managers.
Resolve room-status-report discrepancies with housekeeping.
Train in and learn Food and Beverage operations to provide coverage as needed.
Keep the front desk and other workstations clean, tidy, and organized.
Keep front desk, other work areas, and guest computer areas stocked with paper, pens, and other required items.

Benefits

Comprehensive medical, dental, and vision benefits for full-time associates.
Life insurance.
Pet insurance.
Short- and long-term disability.
Paid time off and holidays.
Tuition assistance.
Competitive compensation with incentives, which vary by position.
401(k) savings plan with 50% matching up to 10% of compensation.
Associate referral program.
Brand and company training classes, workshops, and conferences for career growth and development, varying by position.
Fundraising matching funds program.
Team volunteer opportunities.
24/7 chaplain services.
Exclusive hotel rate discounts.