Hotel Night Auditor

Kinseth Hospitality•Iowa City, IA

About The Position

Provides customer service to hotel guests while completing overnight front-desk, accounting, and night-audit duties. Acts as the hotel manager on duty, follows established procedures for communication, emergencies, and guest satisfaction, and ensures daily audit information is accurate, balanced, and timely. The role also involves maintaining guest safety, communicating guest needs and shift information, handling payments and reservations, and maintaining the front desk and lobby. Depending on the business unit, the employee may also wash, fold, and store laundry. Employees are responsible for following Kinseth Hotel Corporation policies and procedures, including dress code, safety, and performance standards; maintaining a professional image; and reporting to work as scheduled. The role requires working alone and staying awake and alert throughout the night.

Responsibilities

Greet and register guests; suggestively sell hotel rooms; issue room keys; assign rooms; and set wake-up calls in a warm, efficient, and friendly manner.
Act as the hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts; reset the system for the next business day.
Complete daily night-audit procedures and ensure information entered and posted is accurate, balanced, and timely.
Enter information and print night-audit reports according to audit guidelines.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure they are addressed in a timely and acceptable manner.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls using prescribed procedures and an articulate, friendly manner.
Post charges such as room, food, liquor, and telephone charges to the ledger.
Deposit guest valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow company and property policies and procedures, maintain a professional image, and report to work as scheduled.
Follow safety precautions to avoid injuries.
Work alone and remain awake and alert throughout the night.