Hotel Night Auditor

Kinseth Hospitality•Glenview, IL

22h

About The Position

The Hotel Night Auditor provides customer service to hotel guests while completing nightly accounting and audit procedures. The role greets and registers guests, handles reservations, payments, guest inquiries, and front-desk communications, and serves as the manager on duty by following prescribed procedures for communication, emergencies, security, and guest satisfaction. The Night Auditor balances and updates hotel accounts, posts and verifies transactions, produces audit reports, and resets the system for the next business day. The position also supports guest safety and privacy, communicates guest needs across departments and shifts, and maintains the cleanliness and organization of the lobby and front desk. Depending on the business unit, the employee may also handle laundry. The employee must follow company and property policies, maintain a professional appearance, and work the scheduled shift alone while staying awake and alert throughout the night.

Requirements

Must be able to work alone and stay awake and alert all night.
Must regularly stand, use hands to finger, handle, or feel, and talk or hear.
Must frequently walk and reach with hands and arms.
Must occasionally sit, climb or balance, stoop, kneel, crouch, crawl, or smell.
Must occasionally lift and/or move up to 50 pounds.
Must have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and efficient manner.
Act as the hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts.
Complete daily night audit procedures, verify that information is accurate and balanced, and reset the system for the next business day.
Enter information and print night audit reports accurately and on time according to night audit guidelines.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer questions about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external calls in a friendly, articulate manner using prescribed procedures.
Post charges such as room, food, liquor, and telephone charges to the ledger.
Deposit guests’ valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to ensure proper communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry when required by the business unit.
Follow KHC handbook, Front Desk Procedure Manual, and property-specific policies and guidelines, including dress code, safety, and performance standards.
Maintain a professional image and report to work as scheduled.