Hotel Night Auditor

Kinseth Hospitality Companies•Cedar Rapids, IA

About The Position

Provides customer service to hotel guests while performing front desk and overnight audit functions. Greets and registers guests, sells and assigns rooms, issues keys, sets wake-up calls, and acts as the manager on duty according to established procedures. Completes and verifies daily accounting changes, balances accounts, posts charges, resets the system for the next business day, and produces accurate night audit reports. The role also handles reservations, guest inquiries and payments, telephone calls, guest requests, safety and security procedures, shift communication, and upkeep of the lobby and front desk. Laundry duties may apply depending on the business unit. The employee must follow KHC policies, procedures, safety precautions, dress code, and performance standards, maintain a professional image, and report to work as scheduled. The job requires working alone and remaining awake and alert throughout the night. Physical duties include regularly standing and using hands, frequently walking and reaching, occasionally performing other movements such as climbing, kneeling, or crouching, and occasionally lifting or moving up to 50 pounds.

Requirements

Ability to work alone and remain awake and alert all night.
Ability to meet the physical demands of the role, including occasionally lifting or moving up to 50 pounds.
Required vision abilities include close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Follow safety precautions and applicable company policies and procedures.

Responsibilities

Greet, register, and assist guests; suggestively sell rooms, issue room keys, assign rooms, and set wake-up calls.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes, balance guest and other accounts, and reset the system for the next business day.
Complete night audit procedures and ensure information is entered, posted, and balanced accurately and on time.
Enter information and print night audit reports according to established guidelines.
Follow security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure timely resolution.
Answer questions about hotel services, guest registration, local attractions, and travel directions.
Check out guests, communicate departures to housekeeping, compute bills, collect payments, make change, and prepare deposits according to cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external calls in a friendly and articulate manner using prescribed procedures.
Post charges such as room, food, liquor, and telephone charges to the ledger.
Secure guests' valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain cleanliness and organization of the lobby and front desk area.
Wash, fold, and store laundry when required by the business unit.
Follow KHC policies and procedures, safety and performance standards, and dress code; maintain a professional image and report to work as scheduled.