Hotel Night Auditor

Kinseth Hospitality Companies•Omaha, NE

20h

About The Position

The Hotel Night Auditor provides customer service to hotel guests while performing front desk and overnight audit duties. The role greets and registers guests, assigns rooms, issues keys, handles reservations and guest payments, responds to inquiries, and communicates guest requests and concerns to the appropriate departments. The employee acts as the manager on duty and follows established communication, emergency, security, and guest-satisfaction procedures. The position completes daily night audit procedures, balances and updates accounts, resets the system for the next business day, and prepares accurate and timely audit reports. Additional duties include handling calls and messages, maintaining shift logs, keeping the lobby and front desk organized, and, depending on the business unit, washing and storing laundry. The employee must be at least 19 years old and able to work alone while remaining awake and alert overnight. Scheduled shifts are 7:00 AM–3:00 PM, 3:00 PM–11:00 PM, and 11:00 PM–7:00 AM. Weekends and holidays are required.

Requirements

Must be at least 19 years old to apply.
Must be able to work weekends and holidays.
Must be able to work alone and stay awake and alert throughout the night.
Must meet the physical demands of the position, including occasionally lifting and/or moving up to 50 pounds.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as the hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts.
Reset the system for the next business day.
Complete daily night audit procedures and ensure information is accurately, completely, and promptly entered and posted.
Enter information and print night audit reports according to established guidelines.
Protect guest safety by following security procedures, including fire and tornado procedures, key security, and guest privacy requirements.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer questions about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in a friendly and articulate manner using prescribed procedures.
Post charges, including hotel room, food, liquor, and telephone charges, to the ledger.
Deposit guests’ valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow company and property policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.