Hotel Night Auditor

Super 8 Motel (Kinseth Hospitality)•Coralville, IA

About The Position

Provides customer service to hotel guests while performing front-desk and night-audit duties. The Night Auditor greets and registers guests, handles reservations, payments, guest inquiries, and requests, and acts as the hotel manager on duty while following established communication, emergency, security, and guest-satisfaction procedures. The role completes and verifies daily accounting and night-audit procedures, balances accounts, resets the system for the next business day, and prepares accurate reports. Other duties may be assigned. The position also involves maintaining shift logs and the cleanliness and organization of the lobby and front desk, coordinating guest departures with housekeeping, handling incoming mail and messages, and, depending on the business unit, washing, folding, and storing laundry. Employees must follow company and property procedures and standards, maintain a professional image, and report to work as scheduled. The employee works alone and must remain awake and alert all night.

Requirements

Ability to perform the described essential duties and follow company and property policies and procedures.
Ability to work alone and stay awake and alert all night.
Ability to meet the physical demands of the role, including standing regularly; using hands to finger, handle, or feel; and talking or hearing.
Ability to walk and reach with hands and arms frequently; occasionally sit, climb or balance, stoop, kneel, crouch, crawl, or smell; and occasionally lift or move up to 50 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet and register guests, suggestively sell rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes, balance guest and other accounts, and reset the system for the next business day.
Complete daily night-audit procedures and ensure information is accurately, completely, and promptly entered and posted.
Enter information and print night-audit reports according to established guidelines.
Protect guest safety by following security procedures, including fire and tornado procedures, key security, and guest privacy requirements.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guests’ special requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls using prescribed procedures and a friendly, articulate manner.
Post charges such as hotel room, food, liquor, and telephone charges to the ledger.
Deposit guests’ valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow company handbook, front-desk manual, and property-specific policies and standards, including dress code, safety, and performance standards.
Maintain a professional image and report to work as scheduled.