Hotel Night Auditor
About The Position
Works at a hotel's front desk during the night, ensuring that the quality and integrity of the establishment are maintained as diligently as during the day. The role includes balancing accounts from the day shift, managing front desk activity and guest check-ins and check-outs, and supporting guest satisfaction through wake-up calls and other concierge activities based on guest preferences. The Night Auditor also handles customer requests and complaints, creates invoices and other financial documents, maintains official documentation, verifies completion of end-of-day activities across departments, and answers calls and booking inquiries.
Responsibilities
- Balance accounts from the day shift.
- Manage front desk activity and handle guest check-ins and check-outs.
- Schedule wake-up calls and other concierge activities according to guest preferences.
- Handle customer requests and complaints and direct other employees or departments accordingly.
- Create invoices, bills, and checks for vendors, employees, and contractors.
- Manage and update official documentation pertaining to the role.
- Ensure end-of-day activities have been successfully executed by employees in all departments.
- Answer calls and queries related to potential bookings.
Benefits
- Paid time off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
