Night Auditor Supervisor (Hotel)

DoubleTree by Hilton Miami Airport Convention Center•Miami, FL

2d•Onsite

About The Position

The Night Auditor Supervisor supports the front office leadership team and provides attentive, courteous, and efficient service to guests before arrival and throughout their stay while maximizing room revenue and occupancy. The position is hourly and non-exempt, works 100% onsite, and reports to the Front Office Manager. The hotel has 334 guestrooms, onsite dining, a fitness room, outdoor pool, business center, retail space, hotel meeting and function space, and a convention center.

Requirements

High school diploma or equivalent.
At least 2 to 3 years of progressive experience in a hotel or related field.
Valid driver's license for the applicable state.
Ability to convey information and ideas clearly.
Ability to quickly and accurately evaluate alternative courses of action and multitask.
Initiative in job performance, including anticipating needs before they become necessary.
Ability to routinely meet deadlines and effectively anticipate, prevent, identify, and solve workplace problems.
Ability to assimilate complex information and data from disparate sources and adapt it to the needs of the situation.
Effective listening skills and ability to understand and clarify concerns raised by coworkers and guests.
Ability to work with and understand financial information and data and perform basic arithmetic.
Ability to stand for the entire shift and meet light-work demands, including occasionally exerting up to 20 pounds of force and frequently or constantly exerting up to 10 pounds to move objects.
Willingness to work flexible and sometimes long hours.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Approach interactions with guests and employees in a friendly, service-oriented manner and maintain a warm, courteous demeanor.
Maintain regular attendance, professional appearance and grooming, and compliance with management standards and regulations.
Obtain necessary information for room reservations, follow rate-quoting procedures, monitor VIP and special guest requests, and review the Front Office log and Trace File daily.
Operate relevant aspects of the Front Desk computer system and maintain awareness of rates, packages, promotions, in-house groups, and restricted or closed-out dates.
Ensure timely, professional logging and delivery of messages, packages, and mail.
Follow and enforce hotel credit policies.
Complete and verify bucket check room rate reports and housekeeping reports, and ensure they are filed accurately.
Maintain proper operation of the P.B.X. console, if applicable.
Establish and maintain communication and teamwork with hotel employees and departments.
Assist the AFM in ensuring employees maintain service standards, including phone answering, guest callbacks, and guest request logs.
Know and assist with emergency procedures as required.
Oversee guest check-in and check-out, ensuring friendly, efficient, and courteous service.
Complete all shift checklist tasks and duties accurately and on time.
Be responsible for the issued house bank.
Perform Guest Services Agent duties, run room status reports promptly, and communicate relevant information to affected departments and individuals.
Monitor key control to maintain hotel security.
Maximize room revenue through Rooms Merchandising.
Respond to guest inquiries promptly and professionally.
Participate in departmental meetings, planning, and execution, and help maintain productivity at or above budgeted standards.
Assist with training and cross-training new and current employees, and attend meetings and training as required by management.