Night Auditor

Sandman Hotel Group•Ft. Worth, TX

13d

About The Position

The Hotel Night Auditor conducts the nightly audit, balances and consolidates departmental ledger accounts, and prepares hotel operating reports. The role works the night shift at the front desk and supports guest services, accounting, and hotel security activities. The Night Auditor maintains room vacancy, reservation, and assignment records; registers arriving guests; responds to enquiries and complaints; compiles and checks daily records and guest accounts; and presents departing guests with statements and collects payment. The position also handles daily charges, cashier floats and takings, restaurant revenue, departmental keys, and credit- and charge-card summaries. The Sandman Hotel Group describes itself as an equal opportunity, affirmative action employer and encourages applications from minorities, women, veterans, and individuals with disabilities. Applicants must be legally entitled to work in the United States. Applications are not accepted by email or in person.

Requirements

High school diploma, G.E.D., or equivalent.
Experience in all aspects of customer service and people management.
Strong working knowledge of hospitality industry principles, methods, practices, and techniques.
Strong working knowledge of accounting practices and principles.
Ability to analyze and interpret client needs and offer appropriate options, solutions, and resolutions.
Exceptional conflict-resolution, negotiation, and objection-handling skills.
Ability to respond quickly in a dynamic and changing environment.
Ability to build and maintain lasting relationships with corporate departments, key business partners, and customers.
Knowledge of cost analysis, fiscal management, and budgeting techniques.
Effective verbal and written communication skills.
Excellent customer relations skills.
Time-management skills.
Adaptability and ability to handle multiple priorities under pressure.
Eagerness and focus on exceeding guest expectations.
Must be legally entitled to work in the United States.

Nice To Haves

Fluency in English and Spanish is preferred.
Completion of a two-year apprenticeship program or a college program in front desk operations or hotel management is preferred.

Responsibilities

Conduct the nightly audit and balance and consolidate departmental ledger accounts.
Prepare hotel operating reports.
Maintain an inventory of vacancies, reservations, and room assignments.
Register arriving guests and assign rooms.
Answer enquiries about hotel services and registration in person, by telephone, and by letter; provide information about community services and respond to guest complaints.
Compile and check daily record sheets, guest accounts, receipts, and vouchers using computerized or manual systems.
Present statements of charges to departing guests and receive payment.
Post all daily room and outstanding charges.
Take over from the evening cashier, checking and accepting the float and takings.
Accept revenue and floats from restaurant cashiers and ensure they are securely locked away.
Accept and securely store keys from various departments.
Prepare credit-card and charge-card summaries and post them to DAB's account.
Support hotel security.
Maintain a high standard of personal hygiene and appearance.

Benefits

Free parking.
Discounted hotel stays and family-and-friends rates.
Ongoing employee events, incentives, and recognition.
Growth opportunities and career advancement.
Dedicated training program.
Employee Assistance Program with free mental health support and legal and financial counselling.
Referral reward for referring a friend or family member.
Preferred rates for Dallas Stars NHL games.
Group life insurance.
Extended health, dental, and vision care.
Complimentary stays.
Milestone rewards.