Night Auditor

LodgeWorks•Burlington, MA

11d•Onsite

About The Position

The Night Auditor is responsible for preparing and completing the night audit checklist and reports. The role focuses on exceeding guest expectations, following brand service standards, resolving guest concerns, and ensuring accuracy in nightly postings and reporting. The Night Auditor checks guests in and out, handles reservations and guest inquiries, responds to concerns, follows accounting and cash-handling procedures, and provides accounting support by posting revenue, balancing the guest ledger, and submitting reports. The position is scheduled Thursday, Friday, and Saturday from 11 PM to 7 AM at Archer Hotel Burlington. Pay is $23.00 per hour.

Requirements

Be a team player with a heart for hospitality.
Be customer-focused and committed to guests, clients, and employees.
Adapt quickly to change.
Communicate effectively and listen to solve problems.
Be comfortable following directions, guidelines, and work objectives.
Be capable of exerting up to 30 pounds of force occasionally.
Be capable of standing for an entire shift or an extended period.
Be capable of reaching overhead, using both hands, leaning over, stooping, and kneeling.
Be eager to be part of a positive work culture and team.

Nice To Haves

Six months of related experience in hospitality or a service industry.

Responsibilities

Check hotel guests in and out in a confident, professional, and personalized manner.
Welcome and register guests, explain accommodations, and establish credit or method of payment.
Maintain knowledge of room categories, rates, packages, promotions, amenities, local information, and other hotel offerings; answer guest inquiries.
Maintain regular attendance in accordance with LodgeWorks standards and the schedule dictated by hotel needs.
Take hotel reservations accurately and efficiently.
Respond promptly to guest comments and concerns and resolve them in a timely, friendly, and efficient manner.
Maintain accuracy in accounting, cash handling, and billing procedures.
Follow tax-exempt policies and procedures.
Answer calls courteously, professionally, and efficiently.
Use hotel communication tools to log and share pertinent information with associates and supervisors.
Post revenue to the correct department, balance the guest ledger daily, and complete required reports.
Submit appropriate reports to corporate in a timely manner.
Assist with other tasks or duties as requested by management.