Night Auditor

Staybridge Suites Albany•Albany, NY

11d•$17 - $18

About The Position

The Night Auditor works at the hotel front desk, serving as a central point of guest interaction and contributing to the overall guest experience. During the overnight shift, the role works without supervision and is responsible for closing out the day's business while assisting guests with check-ins and check-outs during nontraditional hours. The position suits someone comfortable working semi-independently who has a welcoming personality and a strong sense of responsibility. The Night Auditor provides guest services, audits and reconciles hotel and financial records, monitors reporting accuracy, updates the monthly forecast, and communicates unusual operational or financial events to management. The role also supports guest satisfaction and positive working relationships across hotel departments.

Requirements

High school diploma.
Ability to walk and stand throughout an entire 8-hour working period.
Ability to lift 10–15 pounds.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.

Nice To Haves

Experience working with the public in a service industry or in related activities is preferred.

Responsibilities

Perform guest services, including checking guests in and out, taking reservations, handling wake-up calls, and responding to guest requests.
Audit and reconcile PMS reports, Front Desk paperwork, and Gift Shop paperwork.
Audit, reconcile, and transmit daily credit card transactions.
Ensure the accuracy of all reported numbers.
Input and update the monthly forecast.
Keep management informed of unusual operational or financial events and deviations from policies or procedures.
Ensure overall guest satisfaction.
Prepare and email reports to the corporate office daily.
Maintain and promote positive, cooperative working relationships with all hotel departments.
Perform other duties as requested by the manager or supervisor.