Night Auditor

Huntington Hotel Group•Sunnyvale, CA

14d

About The Position

The Night Auditor is responsible for running all overnight Front Desk duties and completing Night Audit procedures using Fosse. The role involves providing attentive, welcoming guest service, anticipating and responding flexibly to guest needs, and taking ownership of guest problems to resolve them. The Night Auditor also stocks the lobby Market daily, ensures Front Desk equipment is in working order, stays informed about room-selling strategies and hotel promotions, maintains proper hygiene and uniform, and passes relevant information to the next shift manager or supervisor. The hotel operates 24 hours a day, seven days a week, and shift assignments and hours may vary according to business and weather demands. Associates are expected to carry out reasonable requests from management that they are capable of performing.

Requirements

Ability to read and interpret safety rules, safety-awareness information, operating and maintenance instructions, and procedure manuals.
Ability to keep logs and speak effectively with customers and associates.
Flexibility to move from the accustomed shift as business demands.
Ability to work variable hours based on business and weather demands, including weeks scheduled for fewer or more than 40 hours.

Responsibilities

Run all overnight duties at the Front Desk.
Complete Night Audit procedures using Fosse.
Use guest names and provide attentive, warm, friendly, and courteous service.
Anticipate guest needs and respond flexibly.
Take ownership of guest problems and resolve them.
Maintain and promote guest hospitality at all times.
Stock the lobby Market daily.
Ensure Front Desk equipment is working and report equipment failures immediately.
Know the day-to-day room-selling strategy and current promotions or programs, such as Marriott Rewards and hotel packages.
Maintain a high standard of personal hygiene and wear the proper uniform.
Pass information relevant to the desk or related areas to the next shift manager or supervisor.
Carry out reasonable requests from management that the associate is capable of performing.