Night Auditor

Hotel Equities Group, LLC•Lubbock, TX

About The Position

Hotel Equities is seeking a dependable, service-oriented Night Auditor to support hotel operations and provide professional service to guests and associates. The Front Office position delivers welcoming and efficient service throughout guests’ arrival, stay, and departure, assisting with requests, reservations, payments, information, and service recovery while supporting smooth daily hotel operations. The role involves welcoming guests; processing arrivals, departures, reservations, payments, and requests; responding to questions and concerns; maintaining accurate records and shift documentation; coordinating with other hotel departments; following cash-handling, security, privacy, and operating procedures; and maintaining an organized front desk and lobby. The position may also involve other duties as assigned. Candidates should be service-oriented, organized, detail-focused, reliable, and able to remain composed while resolving guest concerns and managing multiple priorities. The job requires standing and walking for extended periods, moving around the front office, sitting, bending, reaching, and occasionally lifting or carrying supplies or equipment up to 25 pounds. It also involves extended use of computers, phones, tablets, and standard office equipment.

Requirements

High school diploma or equivalent preferred.
Previous hotel, front desk, customer service, or related experience preferred.
Strong verbal and written communication skills.
Basic computer and cash-handling skills.
Ability to remain professional and composed while resolving guest concerns.
Ability to work flexible hours, including nights, weekends, and holidays, as needed.
Ability to stand and walk for extended periods and move throughout the front office area.
Ability to sit, bend, reach, and lift as needed to complete job duties.
Ability to occasionally lift and carry supplies or equipment up to 25 pounds.
Ability to use computers, phones, tablets, and standard office equipment for extended periods.

Nice To Haves

Experience with Property Management Systems (PMS).
Experience with Point-of-Sale (POS) systems.
Experience with Microsoft Office Suite.
Experience with hotel guest-service and communication platforms.

Responsibilities

Welcome guests and provide friendly, professional service throughout their stay.
Process arrivals, departures, reservations, payments, and guest requests accurately.
Respond promptly to questions, concerns, and special requests.
Resolve routine guest issues and escalate concerns to management when appropriate.
Maintain accurate guest information, records, and shift documentation.
Communicate effectively with housekeeping, maintenance, sales, and other hotel departments.
Promote hotel services, amenities, and relevant guest opportunities.
Follow cash-handling, security, privacy, and hotel operating procedures.
Monitor the lobby and front desk area to maintain a welcoming and organized environment.
Complete assigned shift responsibilities and maintain effective communication during handoffs.
Perform other duties as assigned.