Night Auditor & Hotel Operations

Marriott•Perris, CA

About The Position

The Night Auditor & Hotel Operations role completes end-of-day hotel activities, including posting charges to guest accounts, running the night audit backup, and rolling the date. The position processes payments and adjustments, maintains records for emergencies, sells available rooms to guests without reservations, and supports front-desk operations such as check-ins, room assignments, key activation, telephone service, and wake-up calls. It also completes the Room Rate Variance Report and handles cash-bank balancing and receipt drops according to accounting specifications. The role includes setting up and maintaining work areas and checking that materials are clean and properly presented. The employee is expected to follow company policies, maintain a clean and professional appearance, protect confidential information and company assets, provide welcoming and responsive guest service, communicate professionally, and work cooperatively with colleagues. The position also requires reporting accidents and unsafe conditions, meeting quality standards, and performing other reasonable duties requested by supervisors. This job involves physical activity, including moving objects weighing up to 25 pounds without assistance, reaching, bending, twisting, pulling, stooping, and standing, sitting, or walking for extended periods or an entire shift. Marriott International describes itself as an equal opportunity employer and states its commitment to a welcoming, inclusive, and non-discriminatory workplace.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
Less than one year of related work experience is listed as preferred.
No supervisory experience is listed as preferred.
No license or certification is required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
No supervisory experience.

Responsibilities

Complete end-of-day activities, including posting charges to accounts, running the night audit backup, and rolling the date.
Process room-charge, cash, check, debit, and credit payments, as well as adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to record hotel guests in case of an emergency.
Sell rooms to guests without reservations based on availability.
Operate the telephone switchboard, process wake-up call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Process guest check-ins and assign rooms.
Activate or reissue room keys using the electronic key machine.
Count and secure the bank at the end of the shift.
Balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas; inspect materials for cleanliness and presentation before use.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, use appropriate telephone etiquette, and maintain positive working relationships while supporting team goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.