Night Auditor & Hotel Operations

Marriott•Santa Ana, CA

About The Position

Complete end-of-day hotel activities, including posting charges to accounts, running the night audit backup, and rolling the date. Process guest payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Maintain records for emergencies, sell available accommodations to guests without reservations, operate the telephone switchboard, handle wake-up call requests and messages, and complete the Room Rate Variance Report. Process guest check-ins, assign rooms, and activate or reissue electronic room keys. Count and secure the bank at the end of the shift, balance and drop receipts according to Accounting specifications, and set up, stock, and maintain work areas while inspecting materials for cleanliness and presentation. Report accidents, injuries, and unsafe conditions to a manager. Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and provide courteous guest service. Communicate professionally, answer telephones appropriately, build positive working relationships, support team goals, and meet quality assurance standards. Perform other reasonable duties as requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

No supervisory experience required.
No license or certification required.

Responsibilities

Complete end-of-day activities, including posting account charges, running the night audit backup, and rolling the date.
Process room charges, cash, checks, debit and credit payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to maintain a record of guests in case of emergency.
Sell available rooms to guests without reservations.
Operate the telephone switchboard, process wake-up call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Process guest check-ins and assign rooms.
Activate or reissue room keys using the electronic key machine.
Count and secure the bank at the end of the shift.
Balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of materials before use.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Speak clearly and professionally, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships and support the team in reaching common goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.