Night Auditor & Hotel Operations

Marriott•Creve Coeur, MO

18h

About The Position

Complete end-of-day hotel activities, including posting charges to guest accounts, running night audit backups, rolling the date, and processing payments and adjustments. Support guests with check-ins, room assignments, room sales, key activation or reissuance, wake-up calls, messages, and telephone requests. Prepare contingency and room-rate variance reports, count and secure the bank, and balance and deposit receipts according to accounting specifications. Set up and maintain work areas and check that materials are clean and presentable. Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company property, and report accidents, injuries, and unsafe conditions. Welcome guests, anticipate and address service needs, communicate professionally, and build positive working relationships while supporting team goals. Meet quality-assurance standards and perform other reasonable duties requested by supervisors.

Requirements

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.
No supervisory experience required.
No license or certification required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.

Responsibilities

Complete end-of-day activities, including posting charges to accounts, running night audit backups, and rolling the date.
Process room charges, cash, checks, debit and credit payments, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists documenting guests in case of emergency.
Sell rooms to guests without reservations based on availability.
Operate the telephone switchboard, process wake-up-call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Process guest check-ins and assign rooms.
Activate or reissue room keys using the electronic key machine.
Count and secure the bank at the end of the shift; balance and deposit receipts according to accounting specifications.
Set up, stock, and maintain work areas and inspect materials for cleanliness and presentation.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean, professional appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, including answering telephones with appropriate etiquette.
Develop positive working relationships and support the team in reaching common goals.
Comply with quality-assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.