Night Auditor & Hotel Operations

Marriott•Parsippany, NJ

16h

About The Position

Complete end-of-day activities, including posting charges to accounts, running the night audit backup, and rolling the date. Process guest payments and adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Maintain records and reports, sell available rooms to walk-in guests, operate the telephone switchboard, handle wake-up calls and guest messages, and complete the Room Rate Variance Report. Process guest check-ins, assign rooms, and activate or reissue room keys. Count and secure the bank, balance and drop receipts according to Accounting specifications, and set up and maintain work areas while checking the cleanliness and presentation of materials. Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information and company assets, and provide courteous, attentive guest service. Communicate professionally, support positive working relationships and team goals, and comply with quality assurance standards. Report accidents, injuries, and unsafe conditions. Perform other reasonable duties as requested by supervisors. The role requires moving and handling objects weighing up to 25 pounds without assistance, reaching, bending, twisting, pulling, stooping, and standing, sitting, or walking for extended periods or an entire shift.

Requirements

High school diploma or G.E.D. equivalent is listed as a preferred qualification.
Less than one year of related work experience is listed as a preferred qualification.
Able to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Able to reach overhead and below the knees, bend, twist, pull, and stoop.
Able to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

Less than one year of related work experience.
High school diploma or G.E.D. equivalent.

Responsibilities

Complete end-of-day activities, including posting charges, running the night audit backup, and rolling the date.
Process room-charge, cash, check, debit, and credit payments, along with adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to record guests in case of emergency.
Sell available rooms to guests without reservations.
Operate the telephone switchboard, process wake-up call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Process guest check-ins and assign rooms.
Activate or reissue room keys using the electronic key machine.
Count and secure the bank at the end of the shift.
Balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of materials before use.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures, maintain a clean and professional appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Communicate clearly and professionally, including answering telephones using appropriate etiquette.
Develop positive working relationships and support team goals.
Comply with quality assurance expectations and standards.
Perform other reasonable duties as requested by supervisors.