Hotel Night Auditor

Angel Of The Winds Casino Resort•Arlington, WA

11d

About The Position

The Hotel Night Auditor checks front desk accounting records—including cash, check, and credit card services—for accuracy and compiles information for the hotel’s financial records. The role tracks front office operating statistics, including room revenues and occupancy percentages; posts room charges and taxes to guest accounts; and runs the end-of-day/night audit process in the Property Management software, preparing reports for management. The Night Auditor also performs Front Desk Agent duties and serves as the night manager on duty when hotel management and front office supervisors are absent. The position requires delivering exceptional, professional, and courteous guest service, including responding with patience, compassion, and empathy to upset or frustrated guests. The employee maintains a professional appearance and wears a hotel uniform, respects guest privacy and confidentiality, attends required meetings and training, follows department and casino policies and regulations, and helps protect company assets. The role must comply with Tribal, State, Federal, and NIGC regulations. Work may include nights, weekends, and holidays, and other duties may be assigned.

Requirements

Exceptional guest service and communication skills.
One year of experience in customer service or hospitality, or Front Desk experience.
Ability to operate front office equipment and computers.
Understanding of basic auditing, balancing, and closing-account principles.
Customer-service orientation and excellent verbal and written communication skills.
Ability to multitask and work independently.
Ability to work in a challenging environment involving sensitive issues and maintain confidentiality.
Strong attention to detail and excellent problem-solving, organizational, and time-management skills.
Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
Intermediate skills in Windows and Microsoft Office programs, including Word, PowerPoint, and Excel, and experience with database systems.
Ability to prepare reports, correspondence, charts, forms, and other information and instructions.
Must be able to obtain and maintain a Class B gaming license from the Stillaguamish Tribal Gaming Agency.

Responsibilities

Check front desk accounting records for cash, check, and credit card services for accuracy, and compile information for the hotel’s financial records.
Track front office operating statistics, including room revenues and occupancy percentages.
Post room charges and room taxes to guest accounts.
Run the end-of-day/night audit process in the Property Management software and prepare reports for management.
Perform Front Desk Agent duties and function as the night manager on duty when hotel management and front office supervisors are absent.
Provide excellent guest service with patience, compassion, and empathy, including when assisting upset, angry, or frustrated guests.
Maintain a professional appearance and demeanor and wear the hotel uniform at all times.
Respect guest privacy and maintain confidentiality.
Attend mandatory department, casino, and training meetings.
Follow department and casino policies, procedures, and regulations.
Ensure compliance with Tribal, State, Federal, and NIGC regulations.
Ensure control and protection of company assets as applicable.
Work nights, weekends, and holidays as required.
Perform other duties as assigned.