Hotel Night Auditor

Kinseth Hospitality Companies•Houston, TX

About The Position

Provides customer service to hotel guests while performing front desk and night audit duties. The employee acts as the hotel manager on duty overnight, follows established procedures for communication, emergencies, and guest satisfaction, and completes daily accounting and system-reset procedures accurately and on time. The position also supports guest safety, reservations, payments, communications, and upkeep of the lobby and front desk. Depending on the business unit, the employee may also wash, fold, and store laundry. The employee must follow KHC policies and procedures, including dress code, safety, and performance standards, maintain a professional image, and report to work as scheduled. The role requires working alone and remaining awake and alert throughout the night.

Requirements

Ability to work alone and remain awake and alert all night.
Ability to meet the physical demands of the role, including regularly standing, using hands, and talking or hearing; frequently walking and reaching; occasionally sitting, climbing or balancing, stooping, kneeling, crouching, crawling, or smelling; and occasionally lifting or moving up to 50 pounds.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Follow proper safety precautions to avoid injuries.

Responsibilities

Greet, register, and assist guests; suggestively sell rooms, issue room keys, assign rooms, and set wake-up calls.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes, balance guest and other accounts, and reset the system for the next business day.
Complete daily night audit procedures and ensure information is accurate, balanced, and timely.
Enter information and print night audit reports according to night audit guidelines.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure timely resolution.
Answer questions about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external calls in a friendly, articulate manner using prescribed procedures.
Post charges such as room, food, liquor, and telephone charges to the ledger.
Secure guests' valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry when required by the business unit.
Follow KHC handbook, Front Desk Procedure Manual, and property-specific policies and standards.
Maintain a professional image and report to work as scheduled.