Hotel Night Auditor

Donohoe Hospitality Services • Chevy Chase, MD

3d • $19 - $20

About The Position

The Night Auditor oversees overnight hotel operations and ensures financial transactions are audited, balanced, and recorded accurately. The role prepares operational reports, reconciles departmental accounts, and provides guest service by handling late-night requests, check-ins, and transactions. AM, PM, and weekend availability is required, and the hotel’s 24/7 operations may require employees to work shifts outside their preferred or usual hours. Employees must follow hotel work rules, procedures, and policies, including those in the employee handbook.

Requirements

• Strong communication and interpersonal skills.
• Ability to remain calm, professional, and solution-oriented in high-pressure situations.
• Strong attention to detail and problem-solving abilities.
• AM, PM, and weekend availability is required.
• Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with hotel-established work rules, procedures, and policies, including those in the employee handbook.

Nice To Haves

• Previous hotel or front desk experience preferred.
• Basic computer skills and familiarity with hotel systems preferred.

Responsibilities

• Serve as Manager on Duty during the overnight shift and represent the hotel in its operations.
• Monitor overnight activity and communicate key updates to hotel leadership and team members.
• Help ensure the safety, security, and comfort of guests and associates throughout the shift.
• Audit, post, and balance daily room charges and outstanding transactions.
• Reconcile cash and credit transactions against daily revenue reports.
• Verify and prepare registration materials for arriving guests.
• Operate the hotel phone system, including transferring calls and taking messages.
• Manage reservations, including new bookings, modifications, and cancellations.
• Perform guest check-in and check-out in accordance with hotel and brand standards.
• Address guest inquiries, requests, and concerns, coordinating with other departments as needed.
• Promptly report maintenance and housekeeping issues to the appropriate departments.
• Provide guests with information about hotel services, amenities, and local attractions.
• Generate, review, and distribute required nightly and daily reports.
• Verify the accuracy of front desk transactions from prior shifts.
• Complete end-of-day processes, including daily income and Food & Beverage revenue reports.
• Maintain the cleanliness and organization of the Front Office area.
• Perform cashiering duties, including processing payments and posting miscellaneous charges.
• Follow safety, security, and emergency procedures to protect guests and staff.

Benefits

• Health, dental, and vision insurance.
• Leaves of absence.
• Retirement plans.
• Paid time off.
• Hotel room discounts.
• Daily pay access, allowing employees to receive earnings on the same day they work.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed