Hotel Night Auditor

Churchill Downs Incorporated•Louisville, KY

75d•Onsite

About The Position

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First. This role accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension, collecting guest player club information while making Marketing room reservations and using the PMS to assist the hotel guests at check-in and check-out.

Requirements

High school diploma or equivalent
Prior hotel front desk experience preferred
Customer service experience preferred
Experience in money handling

Responsibilities

Greeting, registering, and assigning rooms to hotel guests
Verifying guest identification and establishing how the guest will pay for their accommodations
Issuing room keys and relay instructions to bellhops
Keeping records of room availability and guests’ accounts on computer
Computing bills and collecting payments in Visual One
Making and confirming reservations
Answering PBX calls and routing calls to proper extensions
Answering inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
Advising housekeeping staff when rooms have been vacated and are ready for cleaning
Contacting housekeeping or maintenance staff when guests report problems
Performing simple bookkeeping activities, such as balancing cash accounts
Recording guest comments or complaints, referring guest to supervisor if needed
Performing other duties as assigned