Hotel Night Auditor

Churchill Downs Incorporated•Louisville, KY

About The Position

Derby City Gaming & Hotel is seeking a Hotel Night Auditor to accommodate hotel guests throughout their stay. The role involves registering guests, assigning rooms, issuing keys, recording room availability and guest accounts, processing bills and payments, and making or confirming reservations. The employee also answers and routes PBX calls, provides information about hotel and entertainment-complex services, and uses the property management system to assist guests with check-in and check-out. The role includes collecting guest player club information when making Marketing room reservations. The position requires regular coordination with housekeeping and maintenance, basic bookkeeping and cash-account balancing, and recording or escalating guest comments and complaints. The work environment is usually moderate to loud. Employees circulate through assigned areas, including the smoking area, and actively observe players and machine operations.

Requirements

High school diploma or equivalent.
Experience in money handling.
Ability to perform the described physical duties, including sitting or standing, walking, using hands to handle objects or controls, reaching, climbing or balancing, stooping, kneeling, crouching, crawling, and talking or hearing.

Nice To Haves

Prior hotel front desk experience preferred.
Customer service experience preferred.

Responsibilities

Greet, register, and assign rooms to hotel guests.
Verify guest identification and establish how guests will pay for accommodations.
Issue room keys and relay instructions to bellhops.
Maintain computerized records of room availability and guest accounts.
Compute bills and collect payments in Visual One.
Make and confirm reservations, including Marketing room reservations and collection of guest player club information.
Answer PBX calls and route callers to the appropriate extensions.
Answer inquiries about hotel services, shopping, dining, entertainment, and activities connected with the hotel, casino, or entertainment complex.
Notify housekeeping when rooms have been vacated and are ready for cleaning.
Contact housekeeping or maintenance when guests report problems.
Perform simple bookkeeping activities, such as balancing cash accounts.
Record guest comments or complaints and refer guests to a supervisor when needed.
Perform other duties as assigned.