Night Auditor & Hotel Operations

Marriott•Lansdale, PA

About The Position

The Night Auditor & Hotel Operations associate completes end-of-day accounting and audit activities, assists guests with check-ins and room sales, and supports general hotel operations. The role processes payments and account adjustments, maintains audit and emergency records, balances and secures the bank, and follows accounting procedures for receipts. It also includes operating the telephone switchboard, handling guest requests and messages, and maintaining work areas and materials. The associate is expected to follow company policies and quality standards, maintain a clean and professional appearance, protect confidential information and company assets, and provide courteous, responsive guest service. The role involves communicating professionally and working cooperatively with colleagues. Physical duties include handling objects weighing up to 25 pounds without assistance, reaching, bending, twisting, pulling, stooping, and standing, sitting, or walking for extended periods or an entire shift. Other reasonable duties may be assigned by supervisors.

Requirements

High school diploma or G.E.D. equivalent is preferred.
Related work experience of less than one year is preferred.
No supervisory experience is required.
No license or certification is required.
Ability to move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, or walk for an extended period or an entire work shift.

Nice To Haves

High school diploma or G.E.D. equivalent.
Less than one year of related work experience.

Responsibilities

Complete end-of-day activities, including posting account charges, running the night audit backup, and rolling the date.
Process payments, including room charges, cash, checks, debit cards, and credit cards.
Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists documenting guests in case of an emergency.
Sell available rooms to guests without reservations.
Operate the telephone switchboard, process wake-up call requests, and advise guests of messages.
Complete the Room Rate Variance Report.
Process guest check-ins and assign rooms.
Activate or reissue room keys using the electronic key machine.
Count and secure the bank at the end of the shift.
Balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas; inspect materials for cleanliness and presentation before use.
Report accidents, injuries, and unsafe work conditions to a manager.
Follow company policies and procedures; maintain a clean, professional uniform and appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests sincerely.
Communicate clearly and professionally, including answering telephones with appropriate etiquette.
Develop positive working relationships and support the team in reaching common goals.
Comply with quality assurance expectations and standards.
Perform other reasonable job duties as requested by supervisors.