Hotel Night Auditor

AC Marriott (Kinseth Hospitality)•Cedar Rapids, IA

17d•$18 - $19

About The Position

The Hotel Night Auditor provides customer service to hotel guests and performs front desk and night audit duties. The role greets and registers guests, handles reservations and payments, answers questions about hotel services and local attractions, and supports guest safety and satisfaction. It also balances accounts, completes and verifies daily night audit procedures, generates reports, and prepares the system for the next business day. The employee acts as the manager on duty overnight and maintains communication across shifts. Depending on the business unit, the role may also include washing, folding, and storing laundry.

Requirements

Ability to perform the essential duties described in the posting.
Ability to work alone and stay awake and alert throughout the night.
Ability to meet the stated physical demands, including occasionally lifting and/or moving up to 50 pounds.
Ability to use close, distance, and peripheral vision, perceive depth, and adjust focus.

Responsibilities

Greet and register guests, suggestively sell hotel rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as the hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts; reset the system for the next business day.
Complete daily night audit procedures and ensure information entered and posted is accurate, balanced, and timely.
Enter information and print night audit reports accurately and on time according to night audit guidelines.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, and local attractions, and provide travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls in an articulate, friendly manner using prescribed procedures.
Post charges such as hotel room, food, liquor, or telephone charges to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Follow proper safety precautions to avoid injuries.