Hotel Night Auditor
About The Position
The Hotel Night Auditor oversees overnight hotel operations while providing exceptional guest service. The role balances daily financial transactions, reconciles guest accounts, prepares nightly audit reports, and ensures accurate revenue and occupancy records. The Night Auditor independently manages front desk operations during overnight shifts, handles guest requests and concerns, and helps maintain a safe, welcoming, and professional hotel environment. The position is responsible for accurate financial reporting, smooth overnight operations, and excellent guest service. It requires accountability, attention to detail, and the ability to manage hotel operations independently while following company policies and hospitality standards.
Requirements
- Previous hotel night audit and front desk experience.
- Strong understanding of hotel accounting procedures and financial reconciliation.
- Experience with hotel property management systems (PMS) and reservation software.
- Excellent mathematical, organizational, and computer skills.
- Ability to identify and resolve billing discrepancies.
- Strong customer service, communication, and problem-solving abilities.
- Ability to work independently with minimal supervision during overnight hours.
- Dependable, trustworthy, punctual, and detail-oriented.
- Ability to multitask and remain calm in a fast-paced hospitality environment.
- Flexible availability, including overnight shifts, weekends, and holidays.
Responsibilities
- Perform nightly audits to verify daily hotel revenue, guest accounts, room charges, and financial transactions.
- Balance and reconcile cash, credit card payments, deposits, and other financial records.
- Prepare daily audit reports, occupancy reports, revenue summaries, and end-of-day financial documentation.
- Complete the hotel's daily system rollover and ensure financial and reservation information is accurate.
- Process guest check-ins, check-outs, reservations, cancellations, and room changes.
- Review guest folios, correct billing discrepancies, and resolve payment issues.
- Monitor room availability, occupancy levels, and reservation activity.
- Assist overnight guests with questions, requests, and concerns, and provide outstanding customer service.
- Handle guest complaints and resolve issues professionally and efficiently.
- Communicate guest concerns, maintenance issues, and operational updates to management and incoming staff.
- Maintain hotel security by monitoring entrances, guest activity, and safety procedures.
- Assist with light housekeeping, lobby maintenance, and breakfast-area preparation when necessary.
- Ensure a smooth transition between overnight and morning shifts through accurate reporting and communication.
Benefits
- Employee discounts
- Paid time off
- Training and development
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
