Hotel Night Auditor

Indus Hospitality Group, Inc•Town of Geneva, NY

About The Position

The Hotel Night Auditor performs guest service activities while providing efficient, courteous, and professional service in accordance with brand standards, guidelines, and procedures. The role handles guest registration, reservations, billing, payments, and information requests, as well as overnight financial reconciliation, reporting, and end-of-month procedures. Additional duties include maintaining guest areas and supplies, checking lobby fixtures and equipment, setting up continental breakfast, and performing laundry duties as needed.

Requirements

One to three months of related experience and/or training, or an equivalent combination of education and experience.
High school diploma or GED, or equivalent combination of education and experience.
Must be at least 18 years old.
Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Occasionally work around fumes or airborne particles, chemicals, and dust; the work environment is open to the general public and usually has moderate noise.

Responsibilities

Greet, register, and assign rooms to guests.
Answer the telephone.
Post guest charges, calculate bills, collect payment, and make change.
Make and confirm reservations, monitor room availability, and block rooms.
Program wake-up calls and handle guest mail and messages.
Open and close shifts, making cash drops as necessary.
Maintain market stock and the coffee area as needed.
Finalize transactions completed during the day and process credit card transactions.
Prepare and print folios for departing guests.
Create, print, file, and transmit required reports.
Compile daily sales figures and complete daily reports.
Complete end-of-month procedures.
Ensure the hotel property management system is balanced with the reservations system and correct discrepancies.
Provide information about hotel hours and services, directions, and the local area.
Help maintain the cleanliness of the lobby, front entrance, and surrounding areas.
Check lobby fixtures, equipment, and conditions for proper operation, settings, and maintenance, and report deficiencies.
Schedule shuttle runs for guests at hotels with a shuttle.
Perform laundry duties as needed.
Set up continental breakfast.