HOTEL NIGHT AUDITOR

Town Pump, Inc.•Columbus, MT

About The Position

Town Pump Hotel Group is seeking a motivated, outgoing Hotel Night Auditor who models its mission of “Genuine Hospitality from genuine people committed to providing comfort and service.” The role includes selling hotel rooms by phone and in person, explaining amenities and benefits, attempting to close sales, and submitting sales leads based on conversations with guests and review of hotel reports. The position also performs overnight auditing and accounting, front-desk and guest-service duties, reservation checks, and other assigned tasks. The role may include security checks, hall patrols, minor maintenance, airport transportation, and preparing coffee and a breakfast bar when applicable.

Requirements

Must engage in room sales by phone and in person and attempt to close sales.
Must be thoroughly familiar with emergency procedures described in the Safety & Security manual.
Must have first-hand knowledge of the physical layout of the entire building.
Must accurately account for all guest rooms and communicate pertinent information to co-workers and management.

Responsibilities

Sell hotel rooms by phone and in person, explain amenities and benefits, and attempt to close each inquiry.
Identify and submit sales leads by engaging with guests, reviewing hotel reports, and being observant.
Perform final checks of room charges and other transactions before audit; generate audit reports and records; and check audit reports according to procedures.
Prepare credit card summaries, obtain checks approval, prepare and balance reports required by management, and post room and tax revenues and other charges.
Check guests in and out and post payments and charges as needed.
Answer the hotel switchboard promptly, efficiently, and courteously.
Provide additional guest services, which may include airport transportation, minor maintenance, and additional room services.
Address guest problems and complaints and provide information to hotel guests.
Perform clerical and office duties; conduct security checks and hall patrols when required.
Execute daily reservation checks to prevent lost revenue from unsold rooms and avoid overbooking.
Prepare coffee and the breakfast bar for guests if applicable.
Know and follow emergency procedures for incidents such as accidents, fires, bomb threats, and guest illness; maintain first-hand knowledge of the building layout; account accurately for guest rooms; and communicate relevant information to co-workers and management.
Complete other duties as assigned by the Front Desk Supervisor, Assistant Hotel Manager, or Hotel Manager.