Hotel Night Auditor

Fairfield (Kinseth Hospitality)•Grand Island, NE

About The Position

Provides customer service to hotel guests while performing front desk and overnight audit duties. The Night Auditor greets and registers guests, assigns rooms, issues keys, handles reservations and payments, answers questions about hotel services and local attractions, and communicates guest requests and issues to the appropriate departments. The role acts as the manager on duty overnight and follows procedures for communication, guest satisfaction, and emergencies. The position completes and verifies daily night audit procedures, balances and updates accounts, posts charges, resets the system for the next business day, and prepares audit reports. It also supports guest safety and security, maintains shift logs and the lobby/front desk area, and may wash and store laundry depending on the business unit. The stated schedule is 11 p.m. to 7 a.m.

Requirements

Ability to perform the essential duties of the Night Auditor role.
Ability to work alone and stay awake and alert throughout the night.
Ability to meet the physical demands of the job, including regularly standing and using hands; frequently walking and reaching; occasionally sitting, climbing or balancing, stooping, kneeling, crouching, crawling, or smelling; and occasionally lifting or moving up to 50 pounds.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet and register guests, suggestively sell rooms, issue room keys, assign rooms, and set wake-up calls in a warm and friendly manner.
Act as hotel manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts; reset the system for the next business day.
Complete daily night audit procedures and ensure information entered and posted is accurate, balanced, and timely.
Enter information and print night audit reports accurately and on time according to night audit guidelines.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest special requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to KHC cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls using prescribed procedures and an articulate, friendly manner.
Post charges, including hotel room, food, liquor, and telephone charges, to the ledger.
Deposit guests’ valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC handbook, Front Desk Procedure Manual, and property-specific policies and standards, including dress code, safety, and performance standards.
Maintain a professional image and report to work as scheduled.
Follow safety precautions to avoid injuries.