Hotel Night Auditor

Kinseth Hospitality Companies•Oshkosh, WI

About The Position

Provides customer service to hotel guests while handling front desk operations and completing nightly accounting and audit procedures. The employee acts as the manager on duty, follows procedures for communication, emergencies, and guest satisfaction, and ensures nightly records and reports are accurate, balanced, and completed on time. The role also supports guest safety, reservations, payments, communications between shifts, and cleanliness of the lobby and front desk. Laundry duties may apply depending on the business unit.

Requirements

Able to work alone and stay awake and alert all night.
Able to occasionally lift and/or move up to 50 pounds.
Able to meet the physical demands of the job, including regularly standing, using hands to handle or feel objects, and talking or hearing; frequently walking and reaching; and occasionally sitting, climbing or balancing, stooping, kneeling, crouching, crawling, or smelling.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Greet and register guests, suggestively sell rooms, issue keys, assign rooms, and set wake-up calls in a warm and efficient manner.
Act as manager on duty and follow prescribed procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts.
Reset the system for the next business day.
Complete daily night audit procedures and ensure information entered and posted is accurate, balanced, and timely.
Enter information and print night audit reports according to night audit guidelines.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy requirements.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests accurately and communicate departures to housekeeping staff.
Compute bills, collect payments, make change, and make deposits according to cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external phone calls using prescribed procedures.
Post charges such as room, food, liquor, and telephone charges to the ledger.
Deposit guests' valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to ensure communication between shifts.
Maintain the cleanliness and organization of the hotel lobby and front desk area.
Wash, fold, and properly store laundry when required by the business unit.
Follow company policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.