Hotel Night Auditor

Kinseth Hospitality Companies•Dallas, TX

About The Position

Provides hotel customer service to guests while performing front-desk, night-audit, accounting, safety, and general hotel duties. The employee acts as the manager on duty overnight, follows prescribed procedures, and maintains a warm, friendly, and professional manner. The role requires working alone and staying awake and alert all night. Depending on the business unit, the employee may also wash, fold, and store laundry.

Requirements

Ability to work alone and remain awake and alert throughout the night.
Ability to perform the physical demands of the role, including standing regularly; using hands to finger, handle, or feel; and talking or hearing.
Ability to walk and reach with hands and arms frequently.
Ability to occasionally sit, climb or balance, stoop, kneel, crouch, crawl, or smell.
Ability to occasionally lift and/or move up to 50 pounds.
Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to follow KHC policies, procedures, safety precautions, and property-specific guidelines.

Responsibilities

Greet, register, and assist guests; suggestively sell rooms, issue keys, assign rooms, and set wake-up calls.
Act as hotel manager on duty and follow procedures for communication, emergencies, and guest satisfaction.
Enter daily changes and balance guest, house, guest tray, city ledger, and advance deposit accounts; reset the system for the next business day.
Complete daily night-audit procedures and ensure entries, postings, and reports are accurate, balanced, and timely.
Follow established security procedures, including fire and tornado procedures, key security, and guest privacy practices.
Date-stamp, sort, and rack incoming mail, faxes, and messages.
Record and communicate guest requests and problems to the appropriate department and ensure they are addressed promptly and acceptably.
Answer inquiries about hotel services, guest registration, local attractions, and travel directions.
Check out guests, communicate departures to housekeeping, calculate bills, collect payments, make change, and make deposits according to cash-handling procedures.
Make, confirm, and cancel reservations by telephone, computer, and in writing.
Answer and route internal and external calls using prescribed procedures and an articulate, friendly manner.
Post charges such as room, food, liquor, and telephone charges to the ledger.
Deposit guest valuables in the hotel safe or safe deposit box.
Maintain an accurate shift-to-shift log to support communication between shifts.
Maintain cleanliness and organization of the hotel lobby and front-desk area.
Wash, fold, and properly store laundry, depending on the business unit.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Follow safety precautions to avoid injuries while performing job duties.