Night Auditor - Sheraton at Sable Oaks South Portland

Hotel•South Portland, ME

About The Position

Sheraton at Sable Oaks, a Colwen Hotels property, is seeking a friendly and detail-oriented Night Auditor. This overnight position is responsible for balancing hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area. The Night Auditor operates the front desk and assists guests throughout their stay, provides exceptional service, manages timely check-in and checkout, and completes end-of-day accounting and reporting activities. The role also involves handling guest concerns, maintaining knowledge of hotel policies and local attractions, protecting confidential guest information, and adhering to Colwen and brand standards.

Requirements

One year of related experience; hotel experience preferred.
Excellent verbal and written communication skills.
Strong organizational skills and attention to detail.
Superior interpersonal and customer service skills, including the ability to deal with difficult guests.
Familiarity with the local area and ability to provide directions and maps to local attractions and destinations.
Proficiency with Microsoft Office Suite and common computer software programs.
Ability to learn computer software programs and operate a property management system.
Availability for an overnight work schedule, including weekends and holidays.

Nice To Haves

Hotel experience is preferred.

Responsibilities

Operate the front desk and assist guests with inquiries and needs during pre-arrival, registration, stay, checkout, and post-departure.
Complete end-of-day activities, including posting charges to accounts, balancing ledgers, running the night audit and daily close, backing up, and rolling the date.
Provide exceptional guest service and efficiently manage front desk operations to ensure timely check-in and checkout.
Warmly and professionally welcome guests; confirm reservations and assign guest rooms.
Handle requests professionally, tactfully, courteously, and with a sense of urgency.
Investigate and resolve complaints regarding service or accommodations.
Maintain knowledge of hotel policies, rates, discounts, special offers, and community events.
Ensure prompt delivery of guest billing and accuracy of daily closing reports.
Process payments, including charges, cash, checks, debit cards, and credit cards.
Communicate with the Lead Audit team about daily closing and issues.
Handle confidential guest information discreetly.
Keep the lobby and shared areas neat and orderly.
Adhere to Colwen and brand standards and maintain strict key controls.
Perform other related duties as assigned.