General Manager Jobs

About The Position

Requirements

• At least 3 years of experience leading high-volume, complex operations in fields such as logistics, field-based retail, hospitality, food, or eCommerce.
• Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
• Proven leadership background and a track record of progressive growth and advancement.
• Demonstrated success in full P&L ownership, KPI management, and driving operational results.
• Ability to solve problems proactively and work in fast-paced, ambiguous environments.
• Comfort managing workforces that include employees and contracted vendors or partners.
• Ability to influence and collaborate across functions such as finance, HR, logistics, culinary, and partner organizations.
• Strong focus on customer service, quality, accountability, and results.
• At least 18 years of age and legally authorized to work in the United States.
• Ability to lift up to 50 pounds and stand for extended periods.
• Open availability, including nights and weekends.
• Food Manager Certificate as required by state, county, or local health departments.

Responsibilities

• Oversee day-to-day operations across kitchen, service, and fulfillment channels, including dine-in, pickup, and delivery.
• Optimize labor deployment, throughput, and service execution to meet business needs.
• Ensure adherence to labor, food safety, team member safety, and compliance standards.
• Manage inventory accuracy, waste reduction, and product shelf life.
• Forecast demand, resolve obstacles, and adjust workflows to maintain operational readiness.
• Monitor customer feedback and operational trends and use data to improve service.
• Set and drive operational KPIs across internal and external contributors.
• Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
• Lead an on-site workforce of employees and external partners, creating a collaborative environment across teams and brands.
• Address performance issues through respectful and timely coaching and performance tools.
• Ensure compliance with state and federal labor laws.
• Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.
• Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance.
• Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
• Build action plans based on local performance insights, customer feedback, and operational trends.
• Develop company talent pipelines, succession planning, and employee readiness.
• Select, develop, and deploy certified trainers to support new store openings and consistent onboarding.
• Mentor and coach managers-in-training for potential transfers or leadership roles.
• Model company values and performance standards as a hands-on leader.
• Align staffing, scheduling, and development with anticipated business needs and organizational growth.
• Share feedback, pilot initiatives, and champion best practices for company-wide rollout.
• Serve as the on-site point of contact for brand partners, vendors, and contracted operators.
• Build relationships with local stakeholders to foster trust, partnership, and operational consistency.
• Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
• Represent Wonder in local community and business interactions to support its reputation and customer base.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 100% employer-paid life insurance
• 401(k) retirement plan
• Employer match for Health Savings Account (HSA)
• Learning and development opportunities
• Employee stock
• Employee discount