General Manager
About The Position
The General Manager directs enterprise-level, multi-site client relationships with annual revenues up to $15 million, setting partnership strategy and coordinating and evaluating services. The role is ultimately accountable for meeting contractual strategic goals and providing excellent client service. It partners with General Managers and Regional Vice Presidents to support operational excellence across assigned locations and oversees account operations, including profit and loss, customer relations, and regional billing. The General Manager manages client relationships and satisfaction, addresses escalated concerns, monitors customer KPIs, and works with onsite operations managers and service teams to resolve current or potential service problems. The role also oversees safety, physical security, and operational metrics; reviews and adjusts forecasts and budgets; identifies cost-saving alternatives; and develops labor models for peak and off-peak demand. The position trains and develops managers and supervisors, maintains quality-control audits, schedules, frameworks, standard operating procedures, and quarterly executive reviews, and collaborates with HR and recruiting to maintain appropriate staffing. The role is remote, with a preference for candidates based in the Midwest or East Coast.
Requirements
- At least 7–10+ years of full-facility general operations management experience with progressively increasing responsibility.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
- Pick/Pack, inbound/outbound, warehouse/distribution, or Fresh Cut general management experience.
- Successful track record in safety and regulatory compliance.
- Proven leadership abilities.
- Excellent written and oral communication skills.
- Experience directly managing General Managers, Assistant General Managers, or Operations Managers across multiple locations.
- Excellent problem-solving skills.
- Proactive project management abilities.
- Experience with financial reporting and analysis, including P&L responsibilities.
- Experience in distribution WMS equipment and operations.
- Experience with seasonal labor.
Nice To Haves
- Bachelor's degree or equivalent work experience preferred.
- Experience managing multiple locations or sites in Pick/Pack, inbound/outbound, warehouse/distribution, or Fresh Cut operations preferred.
- Previous 3PL operational experience preferred.
- Previous General Manager experience and multi-location management preferred.
- QA/Inventory experience is a plus.
Responsibilities
- Set partnership strategy and coordinate and evaluate services for enterprise-level, multi-site client relationships.
- Ensure contractual strategic goals are met and provide high-quality service to clients.
- Partner with General Managers and the Regional Vice President to support operational excellence across assigned locations.
- Gain knowledge of the proprietary WMS and related IT equipment; ensure customer inventory is received and shipped correctly; update warehouse and product-placement profiles; and maintain facility sanitation.
- Review client satisfaction surveys, oversee improvement actions, meet with executive clients, and address escalated client problems.
- Work with onsite operations managers and service teams to identify and resolve service problems or potential problems.
- Manage compliance with customer KPIs across functional areas.
- Promote safety and monitor distribution center safety, physical security, and operational metrics on a daily, weekly, and monthly basis.
- Train managers and supervisors to prepare annual and monthly seven-month forecasts; review and adjust forecasts and budgets as appropriate.
- Identify lower-cost alternatives and savings opportunities; manage account operations, P&L, customer relations, and regional billing.
- Develop implementation plans for changes, communicate changes, build commitment, support affected employees, monitor transitions, and evaluate results.
- Develop and refine labor models to support effective staffing for peak and off-peak volumes.
- Train new managers and provide tools to improve service quality.
- Maintain quarterly QC audits, schedules and frameworks, Standard Operating Procedures, and quarterly Executive Reviews.
- Partner with the HR Manager and Recruiting team to ensure appropriate staffing levels.
- Coach, train, and develop the management team through formal and informal performance feedback.
Benefits
- 6 paid holidays and 1 paid floating holiday.
- Up to 20 days of Paid Time Off per year.
- Medical, dental, and vision insurance.
- Company-matching 401(k).
- Employee Stock Purchase Program.
- Eligibility for an annual bonus, subject to plan terms.
- Other programs and perks.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
