General Manager, Industrial Property Management

JLL•Sacramento, CA

4d•$150,000 - $175,000•Onsite

About The Position

The General Manager leads management activities for a portfolio of industrial properties throughout Northern California, following JLL standards and procedures and the applicable Management Agreement. The role is accountable for financial results, operating objectives, and client and tenant satisfaction. The General Manager works directly with clients to understand their investment objectives and develop property-specific strategic plans, oversees approved initiatives and programs, maintains effective communication with owners and tenants, and leads a team of property management professionals.

Requirements

At least 7 years of progressive leadership experience in the industrial and/or retail asset class.
Proven track record of managing operating budgets and achieving financial targets.
Demonstrated expertise in client relationship management and business development in commercial real estate.
Strong financial acumen and experience in budgeting, forecasting, and financial analysis.
Proficiency with real estate management software, CRM systems, and Microsoft Office Suite, particularly Yardi Commercial Voyager for reports, budgets, expense recoveries, and tenant expense pools.
Familiarity with Microsoft SharePoint Database, PowerPoint, Outlook, Excel, and OneNote.
Proficiency in tenant and property expense reconciliations (CAM reconciliations), forensic accounting analysis, and creating, reviewing, and administering expense pools in accordance with leases; ability to identify controllable and non-controllable expenses and expense caps.
Ability to use time-management, task-management, and operational-prioritization skills.
Valid real estate license, or ability to obtain one within six months if not currently licensed.

Nice To Haves

Professional certifications such as LEED GA or equivalent industry credentials.
Strong industry relationships and demonstrated thought leadership in real estate.

Responsibilities

Develop and implement annual operating budgets and capital plans, and provide timely, accurate monthly reporting.
Analyze financial performance, prepare detailed reports, and present strategic recommendations to senior leadership and stakeholders.
Create, review, and finalize property budgets and financial reforecasts as directed by clients.
Create, review, and finalize annual CAM reconciliations and quarterly escalations.
Manage multiple institutional clients, buildings, and a large volume of tenants.
Conduct on-site property visits and inspections and coordinate necessary repairs.
Ensure tenant billings are accurate and timely, including appropriate Accounts Receivable follow-up.
Ensure compliance with company policies, industry regulations, and safety standards across managed operations.
Implement a tenant satisfaction program and meet regularly with tenants to support its success.
Oversee competitive bidding for third-party contracted services, ensure compliance with JLL standards, and create and achieve client cost savings.
Lead, mentor, guide, and develop the property management team, and assist the regional VP with operational management.
Foster continuous learning and professional development, supporting team members' career advancement and skill enhancement.