Assistant General Manager

Team Car Care Dba Jiffy Lube•St. Louis, MO

3d•$18 - $20•Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading the service center management team, driving revenue growth, improving guest count and sales performance, and delivering excellent customer service and guest experiences. The AGM helps develop and engage teammates through training, coaching, and clear direction, and ensures quality-control processes and workplace safety standards are followed. The role also supports budgeting, sales forecasting, financial performance, expense controls, inventory management, and product ordering. Additional duties include handling cash processes and guest concerns, leading team huddles and meetings, keeping the service center clean and presentable, and performing opening and closing duties when the General Manager is away. The position may involve assisting guests in person, electronically, or by telephone, along with other assigned duties and projects.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business judgment and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive and helpful attitude, with professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
A Guest First mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
At least 18 years of age.

Nice To Haves

Professional automotive experience is not required.

Responsibilities

Work with the General Manager to grow revenue, guest count, and performance on sales measures, including core sales mix, MultiCare, and Core Plus.
Coach the team to deliver excellent customer service and an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through internal training, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are consistently followed.
Carry out other duties and projects, including inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
Assist with budgeting, sales forecasts, financial performance, and expense controls.
Provide the team with clear and detailed direction.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors (CSAs).
Perform opening and closing duties when the General Manager is off.
Help build and maintain a workforce aligned with customer volume and business needs.
Lead daily team huddles and store meetings and set direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and hold others accountable to rules and regulations that maintain a safe and productive work environment.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.

Benefits

401(k) plan with company match
Biweekly bonus incentives
Career advancement opportunities
DailyPay
No need to pay for tools
Employee discount
Employee referral bonuses
Fleet referral bonuses
Medical, dental, and vision insurance benefits
PerkSpot access to discounts on products and services including travel, electronics, and concerts
Paid time off after 180 days
Spot bonuses through an internal rewards program
Paid and laundered uniforms