General Manager

Pearle Vision - Orland Park/Oakbrook Terrace • Oakbrook Terrace, IL

5d

About The Position

The General Manager is responsible for driving profitable sales growth by delivering an outstanding patient experience. This is a hands-on role overseeing day-to-day clinic operations, improving efficiency and systems, and leading a high-performing team in a high-volume, fast-paced environment. The General Manager creates a positive, productive workplace, models exemplary patient care, and supports associate and doctor satisfaction and retention. The role collaborates with doctors and leadership and adapts as the operating environment changes.

Requirements

• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train associates through practice and role-play, and to coach and develop patient-focused, sales-results-oriented associates.
• Demonstrated ability to deliver an outstanding experience during direct patient interactions.
• Ability to recruit and select associates and doctors.
• Ability to communicate enthusiastically and concisely to meet or exceed patient expectations.
• Willingness to take calculated risks.
• Computer experience and agility.
• Bachelor's degree or comparable experience in retail operations.

Nice To Haves

• Healthcare, dental, med spa, or retail operations experience.

Responsibilities

• Oversee daily clinic operations and ensure smooth, efficient workflow.
• Drive revenue growth and improve overall performance.
• Lead, coach, and develop staff across front desk and clinical roles.
• Optimize scheduling, patient flow, and patient experience.
• Identify inefficiencies and implement improved systems and processes.
• Hire, train, and retain strong team members.
• Build and maintain strong relationships with doctors and leadership.
• Track performance metrics and hold the team accountable.
• Deliver an outstanding patient experience and model exemplary patient care.
• Develop and maintain associate and doctor satisfaction and retention.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager