General Manager

Wonder•Garrison, MD

5d•$89,500 - $107,500•Onsite

About The Position

As a General Manager, you are the business leader of a Wonder location, overseeing a shared kitchen that serves multiple brands, channels, and delivery methods. The role involves leading a multifunctional team, managing cross-brand collaboration in one facility, and owning the location’s P&L. You will manage employees and nonemployees, including contracted partners, drive business results, and represent Wonder in the local partner ecosystem. The position is suited to an experienced leader from operations, logistics, eCommerce, hospitality, food, or a similar field who can build, manage, and grow a complex operation. You will oversee day-to-day kitchen, service, and fulfillment operations across dine-in, pickup, and delivery; manage and develop employees and external partners; drive financial and operational performance; build talent pipelines; and maintain relationships with brand partners, vendors, and local stakeholders. You will also contribute to company-wide improvement by sharing feedback, piloting initiatives, and championing best practices. The role is located in Garrison, Maryland, with a listed annual salary range of $89,500–$107,500. It requires open availability, including nights and weekends, and involves lifting up to 50 pounds and standing for extended periods.

Requirements

At least 3 years of experience leading high-volume, complex operations in fields such as logistics, field-based retail, hospitality, food, or eCommerce.
Experience in fast-growing, operationally complex environments such as high-growth startups, multi-unit retail, or on-demand services.
Proven leadership background and a track record of progressive growth and advancement.
Demonstrated success in full P&L ownership, KPI management, and driving operational results.
Ability to solve problems proactively and work in fast-paced, ambiguous environments.
Comfort managing workforces that include employees and contracted vendors or partners.
Ability to influence and collaborate across functions such as finance, HR, logistics, culinary, and partner organizations.
Strong focus on customer service, quality, accountability, and results.
At least 18 years of age and legally authorized to work in the United States.
Ability to lift up to 50 pounds and stand for extended periods.
Open availability, including nights and weekends.
Food Manager Certificate as required by state, county, or local health departments.

Responsibilities

Oversee day-to-day operations across kitchen, service, and fulfillment channels, including dine-in, pickup, and delivery.
Optimize labor deployment, throughput, and service execution to meet business needs.
Ensure adherence to labor, food safety, team member safety, and compliance standards.
Manage inventory accuracy, waste reduction, and product shelf life.
Forecast demand, resolve obstacles, and adjust workflows to maintain operational readiness.
Monitor customer feedback and operational trends and use data to improve service.
Set and drive operational KPIs across internal and external contributors.
Hire, onboard, coach, schedule, and develop hourly employees and shift leaders.
Lead an on-site workforce of employees and external partners, creating a collaborative environment across teams and brands.
Address performance issues through respectful and timely coaching and performance tools.
Ensure compliance with state and federal labor laws.
Own the location’s P&L and use data to influence labor efficiency, food costs, and operational margin.
Establish and track KPIs related to guest experience, order accuracy, throughput, and financial performance.
Partner with finance, culinary, procurement, logistics, and other functions to identify cost-saving and revenue-driving opportunities.
Build action plans based on local performance insights, customer feedback, and operational trends.
Develop company talent pipelines, succession planning, and employee readiness.
Select, develop, and deploy certified trainers to support new store openings and consistent onboarding.
Mentor and coach managers-in-training for potential transfers or leadership roles.
Model company values and performance standards as a hands-on leader.
Align staffing, scheduling, and development with anticipated business needs and organizational growth.
Share feedback, pilot initiatives, and champion best practices for company-wide rollout.
Serve as the on-site point of contact for brand partners, vendors, and contracted operators.
Build relationships with local stakeholders to foster trust, partnership, and operational consistency.
Ensure brands operating in the kitchen meet Wonder’s service and food quality standards.
Represent Wonder in local community and business interactions to support its reputation and customer base.