General Manager

Pearle Vision - Orland Park/Oakbrook Terrace • Orland Park, IL

5d

About The Position

The General Manager leads day-to-day clinic operations and is responsible for driving profitable sales growth through an outstanding patient experience. This is a hands-on management role in a high-volume, fast-paced environment, focused on improving efficiency and systems while leading a high-performing team. The General Manager works with doctors and leadership, adapts to changing conditions, and fosters a positive, productive environment. The role also focuses on associate and doctor satisfaction and retention.

A bachelor's degree or comparable experience in retail operations is required. Healthcare, dental, med spa, or retail operations experience is a plus.

Requirements

• Bachelor's degree or comparable experience in retail operations.
• Proven track record of sales growth through sales skills and accountability for sales results.
• Ability to train associates through practice and role-play, and to coach and develop patient-focused, sales-results-oriented associates.
• Demonstrated ability to deliver an outstanding experience during direct patient interactions.
• Ability to recruit and select associates and doctors.
• Ability to communicate enthusiastically and concisely to meet or exceed patient expectations.
• Willingness to take calculated risks.
• Computer experience and agility.
• Strong leadership presence and ability to take ownership and drive results.

Nice To Haves

• Healthcare, dental, med spa, or retail operations experience.

Responsibilities

• Oversee daily clinic operations and ensure smooth, efficient workflow.
• Drive revenue growth and improve overall performance.
• Lead, coach, and develop staff across front desk and clinical roles.
• Optimize scheduling, patient flow, and patient experience.
• Identify inefficiencies and implement improved systems and processes.
• Hire, train, and retain strong team members.
• Build and maintain strong relationships with doctors and leadership.
• Track performance metrics and hold the team accountable.
• Deliver exemplary patient care and develop associate and doctor satisfaction and retention.
• Recruit and select associates and doctors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager