General Manager

Caliber Healthcare Solutions•Irving, TX

5d•Hybrid

About The Position

The General Manager leads the Primary Care, APP, Hospital-based Medicine, and Medical Evals division, owning an eight-figure P&L and setting the direction for strategy, growth, and delivery. The role leads business development, account management, and recruiting teams to achieve ambitious growth targets while maintaining and improving client satisfaction. The GM is a hands-on seller who creates and strengthens client relationships, wins new contracts, expands existing accounts, generates open jobs, and ensures successful delivery. The role coordinates closely with the recruiting manager to fill orders quickly and well, and owns profit-center results, including bookings, gross margin, and days-filled performance. The position is hybrid in Irving, Texas, with in-office work Monday through Wednesday and remote work Thursday and Friday. Travel to customer sites or other company offices may be needed.

Requirements

Personally won new clients in a commoditized, relationship-driven B2B service, such as staffing or healthcare services, and be able to identify the accounts and associated dollars.
Verifiable record of driving sales, account management, and delivery results from start to finish, measured by revenue and gross profit growth, new customer acquisition, and existing-account retention and growth.
Owned or heavily influenced a P&L and demonstrate fluency in gross margin, bill/pay rates, and revenue forecasting.
Led and developed a team of approximately 6–10 across sales and recruiting or delivery functions, including developing top performers and managing out underperformers.
Bachelor’s degree, or an equivalent combination of education and work experience.
At least 15 years of experience in a leadership role overseeing sales, account management, and delivery or recruiting teams in the staffing industry.
At least 4 direct reports.
Strong leadership, initiative, creativity, decision-making, prioritization, and team-development skills.
Ability to deal with ambiguity, act with minimal supervision, be resourceful, and proactively seek information and resources.
Demonstrated success in a fast-paced, highly competitive, deadline-oriented environment.
Exceptional written and verbal communication, presentation, follow-up, negotiation, and closing skills, with a strong emphasis on listening.
Cooperative, team-oriented, patient, and calm under pressure.
Strong professional ethics, core values, and business acumen; ability to build trust, drive execution, foster innovation, focus on customers, collaborate, and solve problems creatively with integrity.
Ability to travel to various locations, such as customer sites and other company offices, as needed.

Nice To Haves

Locum tenens experience.
Salesforce or Target Recruit experience.

Responsibilities

Create and implement a growth strategy and action plans for the P&L to accelerate growth, address performance, and exceed business goals.
Build executive-level relationships with strategic clients and lead negotiations for enterprise agreements, including vendor-management and managed-service-provider programs.
Lead Business Development, Account Management, and Delivery under a shared operating rhythm with common goals, clear handoffs, consistent forecasting, and pipeline reporting.
Hold the team accountable to activity KPIs by regularly reviewing activity and results, coaching, and course-correcting.
Secure new contracts, grow share with existing accounts, generate open jobs, and meet bookings and days targets, directly and through team leaders.
Lead the Delivery team, including the Manager of Recruiting and recruiting professionals, to fill open jobs and meet days-filled targets while delivering strong client and provider experiences.
Own delivery performance, including fill rate, time to fill, provider quality, and retention.
Own account health across the specialty group, including growth plans, renewals, and executive business reviews; serve as executive sponsor and escalation point for assigned strategic clients.
Drive account planning, territory planning, prospecting plans, and execution to maximize coverage and market share and build a healthy new-business pipeline.
Manage escalated customer situations and work with clients and providers as needed to meet their needs while balancing company resources.
Evaluate daily and weekly team production, coach team members, implement action plans and performance improvement plans, and conduct monthly and quarterly individual performance meetings.
Own the profit center’s P&L, including bookings, gross margin, and days-filled results; manage the specialty group budget and approve expenditures within delegated authority.
Identify and evaluate new market, specialty, geographic, and partnership opportunities and develop business cases for expansion or investment.
Adhere to company policies, procedures, and business ethics codes, and ensure they are communicated and implemented with the team.
Perform other duties and responsibilities as assigned.