General Manager Jobs

About The Position

Requirements

• At least 3 years of management experience; hospitality, pet care, or operations experience is preferred.
• A track record of building and leading teams.
• Clear communication skills and calm problem-solving under pressure.
• Comfort working around dogs of all sizes and temperaments.
• Experience with business software.
• A valid driver's license; new Texas residents must switch to a Texas license within 90 days.
• Availability to work weekends and holidays.
• A genuine love of dogs and high standards for their care.

Nice To Haves

• Experience in hospitality, pet care, or operations.
• Gingr experience.

Responsibilities

• Lead all areas of the club, including daycare, boarding, grooming, the front desk, and the facility.
• Recruit, hire, train, coach, and develop a strong local team; provide regular feedback and performance reviews.
• Build lasting client relationships and turn service problems into loyal customers.
• Maintain Wags Club standards and identify ways to improve operations.
• Manage scheduling, payroll coordination, inventory, and cash handling.
• Track business performance and report on how the club is doing.
• Help grow the business through marketing, local partnerships, and social media.
• Work with vendors and keep the facility in top condition.
• Drive dogs to veterinary appointments when needed.
• Keep the club in compliance with Texas safety and employment rules.

Benefits

• Monthly performance bonus.
• Medical, dental, and vision benefits after the eligibility period.
• Paid time off.
• Employee discounts.
• Free daycare and boarding for the employee’s dog.
• Opportunity to grow as The Wags Club opens more locations.